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Alldus · 18 hours ago

ServiceNow Business Process Consultant - ITOM

United States

Contract

Remote

Mid, Senior Level

Alldus is seeking an experienced ServiceNow Business Process Consultant to support a major ServiceNow implementation within a financial services organization. The role focuses on process design, optimization, and adoption, ensuring alignment with business outcomes and regulatory requirements.

Artificial Intelligence (AI)Recruiting

Growth Opportunities

Responsibilities

Lead business process discovery, analysis, and design across ServiceNow modules

Facilitate workshops with business, IT, and operational stakeholders

Define to-be processes , user journeys, and service models aligned to ITIL and financial services standards

Translate business requirements into functional specifications and stories for delivery teams

Ensure processes align with ServiceNow best practices and minimise customisation

Support process governance , controls, and compliance requirements

Drive user adoption , change management inputs, and operational readiness

Work closely with architects, developers, and product owners throughout delivery

Support UAT, go-live readiness, and post-implementation optimisation

Qualification

ServiceNow Business Process ConsultantITSM processesServiceNow implementationsStakeholder engagementITIL certificationDocumentation skillsAgile / SAFe familiarityCSDM knowledgeServiceNow modules knowledge