Gryphon Oakwood · 5 hours ago
Director Of Service Operations - HVAC, Plumbing, Refrigeration and Sheet Metal - Industrial and Commercial
Seattle, WA
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expGryphon Oakwood is a leading mechanical contracting and service organization with a strong reputation across the Pacific Northwest. They are seeking a Director of Service Operations to lead and optimize all aspects of their service business, focusing on operational excellence, financial performance, and team development.
Staffing & Recruiting
Hiring Manager
Edward Davey
Responsibilities
Provide strategic leadership and direction for all service operations across HVAC, plumbing, refrigeration, and sheet metal divisions
Oversee day-to-day service delivery, scheduling, dispatch, maintenance contracts, and emergency response operations
Drive operational efficiency through process improvement, technology integration, and resource optimization
Manage P&L performance, develop annual budgets, and ensure profitability targets are met or exceeded
Lead, mentor, and develop a team of service managers, technicians, and administrative staff
Collaborate with sales and project teams to ensure seamless coordination between service and construction divisions
Foster a safety-first culture and ensure compliance with all regulatory standards and company policies
Build and maintain strong relationships with key clients, vendors, and partners to ensure superior service quality and customer satisfaction
Qualification
Required
5+ years of progressive leadership experience in mechanical contracting or building services (HVAC, plumbing, refrigeration, or related fields)
Proven track record managing large-scale commercial and industrial service operations
Strong financial acumen with experience overseeing budgets, forecasts, and P&L performance
Excellent leadership, communication, and team development skills
Ability to think strategically while executing tactically in a fast-paced, dynamic environment
Proficiency in service management software and operational technologies
Preferred
Bachelor's degree in Business, Engineering, or a related field preferred; equivalent experience considered
Company
Gryphon Oakwood
Gryphon Oakwood are Executive Recruitment specialists in the USA covering Engineering, Design, Fabrication and Construction.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase