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ITG Communications, LLC · 8 hours ago

Quality Control Supervisor

Great Falls, MT

Full-time

Onsite

Mid Level

3+ years exp

ITG Communications, LLC is seeking a Quality Control Supervisor to oversee quality assurance and control processes across operational teams. This role involves supervising audits, providing coaching, and collaborating with operations to improve service quality and technician performance.

Customer ServiceTelecommunicationsWired Telecommunications

Responsibilities

Lead, schedule, and supervise daily work activities of Quality Control (QC) staff or technicians conducting audits and quality checks

Perform regular audits of field operations and completed jobs to ensure adherence to company procedures, safety standards, and client specifications

Analyze quality data to identify trends and root causes of recurring issues; recommend and implement corrective actions

Provide real-time feedback and retraining to technicians on job quality, safety, and compliance matters

Collaborate with Fulfillment Supervisors and Area Managers to correct service delivery gaps and ensure alignment with quality benchmarks

Maintain accurate records of audit findings, corrective actions, and follow-ups using quality management systems and reporting tools

Support onboarding, training, and upskilling of technicians by coordinating with Training Instructors

Assist in developing and refining quality metrics, process documentation, and inspection criteria

Participate in incident reviews and contribute to a culture of continuous improvement and safety

Ensure compliance with OSHA, client-specific, and internal safety protocols

Qualification

Quality ControlTelecom Industry ExperienceSupervisory ExperienceTechnical CertificationsWorkforce ManagementProblem-SolvingEffective Communication

Required

Associate's degree in technical field or equivalent qualification

3 to 5 years of experience as a technician in telecom or broadband field operations with 1 year of supervisory experience

Experience in carrying out technical services in the telecom or related industries

Practical understanding of technical services in telecom and broadband industry

Experience in work allocation and monitoring for customer facing operations

Understanding of customer service principles, practices

Workforce management and field operations skills, with a focus on customer facing work execution

Excellent problem-solving and decision-making abilities

Effective communication skills with both team members and clients

Ability to stand, walk, and sit

Ability to use hands to handle or feet

Ability to reach with hands and arms

Ability to climb and balance

Ability to stoop, kneel, crouch, bend and crawl

Ability to lift up to 75 lbs

Ability to maintain all safety expectations

Preferred

Technical certifications relevant to the telecom and broadband industry

1 year of supervisory experience

Company

ITG Communications, LLC

Founded in 2013, ITG Communications is a national turnkey infrastructure services provider supporting the broadband, wireless, and utility industries across the United States.

Founded in 2013

Gallatin, Tennessee, USA

5001-10000 employees