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CarMax · 1 hour ago

Sales/Customer Specialist

Palm Desert, CA

Full-time

Onsite

New Grad, Entry Level

$17.80/hr - $26.70/hr

CarMax is the nation’s largest retailer of used cars, known for its honest and transparent customer experience. As a Customer Specialist, you will provide exceptional support to customers throughout their journey, ensuring a positive experience in buying and selling cars.

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Responsibilities

Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications

Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals

Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory

Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards

Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management

Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

Qualification

Customer service experienceCommunication skillsMicrosoft Office SuiteRelationship buildingTeamworkAttention to detailProblem-solving

Required

Demonstrate exceptional communication skills

Display confidence in self, the product and CarMax

Ability to build and maintain strong relationships

Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun

Balance the needs of the Customer and the business when making decisions

Seek to fully understand and meet Customer needs

Create win-win solutions to Customer issues

Get work done well, on time and follow the right process

Drive work processes and pay close attention to detail

Perform multiple duties in a high energy, fast-paced working environment

Read, interpret and transcribe data in order to maintain accurate records

Lift objects that weigh as much as 25 lbs

High School Diploma, or equivalent

Valid Driver's License

Preferred

Sales and customer service experience, in an area such as retail, preferred

Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

Benefits

To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.

For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.

If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.