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GreenState Credit Union · 3 hours ago

Bilingual Member Service Representative

Addison, IL

Full-time

Onsite

New Grad, Entry Level

$19.47/hr - $22.76/hr

GreenState Credit Union is dedicated to creating lasting value for its members and communities. They are seeking a Bilingual Member Service Representative to provide quality and professional service to members, handle transactions, and support a diverse and inclusive work environment.

BankingFinanceFinancial Services

Responsibilities

Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision

Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business

Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities

Ensures confidentiality of member information

Supports a diverse and inclusive work environment

Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners

Makes weekly outbound service calls to members

Answers member questions or refer members to appropriate departments or supervisors

Assists with member account discrepancies, statement problems, complaints and escalates as necessary

Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials

Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served

Maintains a satisfactory balancing record

Educates members and staff of the features and benefits of all our products and services

Refers products and services that benefit members to achieve team goals

Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation

Processes mail and night deposit transactions

Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders

Participates in Opening and Closing procedures. Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day

Complete daily work including balancing and reconciliation of drawer offages

Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that enough, but not excessive, funds are always on hand

Assists in security procedures. Has access to and is accountable for office keys and combinations

Balances, maintains, and corrects the coin machine and cash recyclers

Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events

Qualification

BilingualCash handlingInterpersonal skillsCustomer serviceComputer proficiencyProblem-solving skillsTelephone mannersSales experienceTeamworkAttention to detail