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SMUD · 3 weeks ago

2026 Summer College Internship: Application Administrator Intern

Sacramento, CA

Internship

Onsite

Intern

$23.63/hr - $28.80/hr

Start in 2026 Summer

SMUD is a leading utility provider seeking a 2026 Summer College Intern for the role of Application Administrator Intern. This internship will provide hands-on experience in supporting the ServiceNow platform, where the intern will assist in user administration, configuration, and maintenance, while gaining insights into enterprise IT operations and service management practices.

App MarketingAssociationCloud Data ServicesEnergyInformation Technology

Comp. & Benefits

No H1B

Responsibilities

Build practical ServiceNow skills by assisting with user administration, configuration, and instance maintenance in a production environment

Gain exposure to ITIL and enterprise service management practices, including incident, change, and request management

Learn how to plan and execute a major ServiceNow platform version upgrade, including testing, documentation, and post-upgrade validation

Develop analytical and technical skills by helping migrate legacy reports and dashboards to Platform Analytics and Next Experience dashboards

Understand platform governance and security concepts, including roles, permissions, and update set management

Strengthen collaboration and communication skills by participating in team stand-ups, documenting processes, and working cross-functionally with IT and business partners

Build professional readiness through exposure to agile project work, structured change control, and the real-world dynamics of enterprise IT operations

Performs tasks of an analytical or research nature for suitable projects or ongoing assignments which call for specific acquired academic skills and knowledge in Science, Technology, Engineering or Math

May locate sources of information; collect and organize data

Makes computations and analyzes data for degree of confidence and for alternative courses of action

May develop computer programs relating to assignments and may code material for established programs

May develop written, graphical and/or oral reports

May assist staff analysts and technical personnel by performing elements of their work under close supervision

Qualification

ServiceNowITILData analysisSQLJavaScriptMicrosoft 365Analytical skillsCollaboration skillsCommunication skills

Required

Registration as a full-time student (minimum of 12 units) at an accredited college or university in a declared curriculum with a Science, Technology, Engineering or Mathematics (STEM) emphasis that will provide the specific skills and knowledge that will contribute to available work assignments

Preferred

Majoring in Computer Science, Management Information Systems, Software Engineering, Computer Engineering, Computer Information Systems, or a similar major

College Status: Sophomore, Junior or Senior

Basic understanding of business processes or workflow concepts

Familiarity with the software development lifecycle (SDLC) or agile project methodologies

General awareness of system architecture concepts (applications, databases, servers, integrations)

Coursework or introductory experience with data analysis, databases, or SQL

Introductory knowledge of JavaScript or other programming concepts

Basic understanding of APIs or system integrations

Familiarity with Microsoft 365 tools (Teams, SharePoint, Excel, PowerPoint, Outlook)

Exposure to testing or validation activities (such as test plans, UAT checklists, or similar)