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Buildots · 2 hours ago

Implementation Manager

Austin, Texas Metropolitan Area

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Buildots is transforming construction management with its AI-powered SaaS platform. The Implementation Manager will serve as a key partner for clients during their onboarding process, providing technical support and training to ensure successful adoption of the Genda product.

Artificial Intelligence (AI)ConstructionPropTechSoftware

Responsibilities

Lead end-to-end onboarding for new customers and projects, including kickoff calls, gathering requirements, setting expectations for configuration, timelines, and deliverables, configuring accounts, and delivering training (remote and onsite) to ensure successful adoption of Genda Basic projects

Ensure proper setup of project data, user roles, integrations, and workflows for new projects

Manage day-to-day customer inquiries, including technical troubleshooting, data requests, and bug/dev ticket resolution

Administer Genda Coins and monthly raffles, including announcing winners and coordinating prize delivery to project sites

Gather client requirements and support setup for both Genda Basic (safety/logistics) and Pro projects

Identify projects with expansion potential and connect opportunities to the Customer Success Lead

Qualification

Implementation experienceTechnical troubleshootingCustomer supportConstruction technologyProject management toolsSaaS onboardingBilingual (Spanish/English)CommunicationOrganizational skills