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Rock Dental Brands · 9 hours ago

Orthodontic Regional Operations Manager - Rock Dental Brands

Memphis, TN

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Rock Dental Brands is a leader in the DSO industry, seeking a highly motivated and experienced Orthodontic Regional Operations Manager. This role involves leading a team of Practice Managers, overseeing daily operations, ensuring KPIs are met, and providing quality care for patients across multiple clinics.

DentalHealth Care

Responsibilities

Responsible for consistently and effectively communicating the company objectives to all practice team leaders through organized and scheduled email communications, video conference calls, phone and email communications

Manage practice teams towards maintaining acceptable operational and human resource standards and maintaining all processes set in place

Supervise Team Leaders

Enforce processes for practices to have accountability expectations on a consistent basis based on KPIs

Ensure KPIs set in conjunction with the VP of Clinical Operations are maintained by all practice units

Manage clinics to operate within a budget set forth in communicated KPIs

Ensure that all practice managers, doctors, & teams greet, engage, and manage the flow towards an outstanding customer experience

Responsible for setting and managing stores measurable results related to customer service, as well as having regular conversations with teams regarding customer service

Responsible for conducting training on a consistent basis in each practice regarding all relevant related to human resources, compliance, and technical training

Responsible for conducting regular inspections

Qualification

Business ManagementCommunication SkillsAnalytics ApplicationAttention to DetailTraining & Development

Required

3 - 5 years business management experience

Strong Communication Skills with both staff and doctors

Attention to Detail

Ability to apply analytics results to process improvement and strategic thinking

Able to travel 50% - 60% of the time if needed

This role will be supporting clinics in NE Arkansas, Memphis TN, Poplar Bluff MO and St Louis MO. Because of the required travel it would be best if the candidate resides within driving distance to these locations