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Alldus · 1 week ago

ServiceNow Architect - ITOM

United States

Contract

Remote

Senior Level

Alldus is seeking an experienced ServiceNow Architect to lead a major ITOM implementation for a large financial services organisation. This role will act as the ITOM Subject Matter Expert, owning architecture, design, and technical direction across the ServiceNow platform, focusing on Discovery, Service Mapping, CMDB, and Event Management.

Artificial Intelligence (AI)Recruiting

Growth Opportunities

Responsibilities

Act as the ServiceNow ITOM Architect and SME across the programme

Define and own the end-to-end ITOM architecture, including:

Discovery

Service Mapping

CMDB & CSDM alignment

Event Management (including integrations with monitoring tools)

Lead platform and solution design, ensuring best practice and out-of-the-box optimisation

Oversee and guide technical teams on configuration, development, and integrations

Drive CMDB governance, data quality, and lifecycle management

Ensure alignment with CSDM, ITIL, and enterprise architecture standards

Collaborate with security, risk, and compliance teams to meet financial services regulatory requirements

Provide technical leadership during workshops, design reviews, and stakeholder sessions

Support testing, cutover, and post-go-live optimisation

Qualification

ServiceNow ArchitectServiceNow ITOMDiscoveryService MappingCMDBEvent ManagementITIL processesCloud platformsTechnical leadershipCollaborationStrategic thinking