CX Advisory, Senior Manager jobs in United States
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Medallia · 7 hours ago

CX Advisory, Senior Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$112K/yr - $158K/yr
date5+ years exp

Medallia is the pioneer and market leader in Experience Management. The CX Advisory, Senior Manager will partner with clients to enhance Customer Experience programs and provide consulting services, while also contributing to internal training and thought leadership.

AnalyticsCustomer ServiceEnterprise SoftwareSaaSText Analytics
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H1B Sponsor Likelynote

Responsibilities

Provide our clients with expert guidance and hands-on support during the implementation, launch, and ongoing management of their CX programs
Utilize Medallia and industry methodologies to develop CX programs that achieve desired business objectives across all channels including contact center, digital, location-based, etc
Execute a variety of engagements for clients including Program Design (Survey, Reporting, Text Analytics), Program Assessments, CX Maturity Assessments, Change Management, Program Governance, Closed Loop Feedback Design, Internal Communications, Training, etc
Support clients in a variety of formats including 1) ad hoc support for the client on specific CX topics or support for key meetings such as Quarterly Business Reviews 2) execution of custom projects, workshops, training 3) dedicated engagements providing significant ongoing support to a client
Interface with key client stakeholders/executives and effectively influence them to shape their CX program and executive sponsorship
Deliver consultative recommendations to clients by drawing from information captured via their Medallia program, prior experience and knowledge of critical processes, and industry acumen
Contribute to the development of standardized CXA offerings for use across the team
Regularly share your POV and knowledge on CX topics to support other CXAs and Medallia teams to address client needs/questions
Provide mentorship, guidance, and training to internal teams to develop CX expertise within Medallia
Support Medallia thought leadership by contributing to articles, webinars, roundtables, conferences, etc

Qualification

CCXP certificationCX program leadershipCX technology platformsProgram DesignChange ManagementWorkshop facilitationExecutive presenceAnalytical problem solving

Required

CCXP certification or the ability to become certified within 3-6 months of joining Medallia
5+ years of CX experience with increasing responsibility in a delivery or practitioner role building and leading transformational CX programs
Expertise across several CX functions in areas such as Program Design (Survey, Reporting, Text Analytics), Adoption and Engagement, Communication Strategy, Training, Actionable Insights, Customer Journey Mapping, Executive Reporting, Change Management, Inner and Outer Loop Development, etc

Preferred

Ability to independently work and facilitate client engagements based on your CX and vertical expertise
Experience facilitating and delivering workshops, presentations, etc. across a wide range of stakeholders
Ability to manage ambiguity and synthesize complex information into meaningful messages and recommendations
Strong executive presence with the ability to easily build relationships and influence others
Ability to work creatively and analytically to solve problems
Strong familiarity with CX Technology platforms like Medallia and others
Willingness to travel, to be determined by client needs and individual's geographic location and abilities

Benefits

Competitive health and wellness benefits
Medical
Dental
Vision
401(k)
Short term and long term disability
Life and AD&D insurance
Statutory leaves
Paid parental leave
Paid holidays

Company

Medallia

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Medallia provides SaaS platform focused on customer experience management.
dateFounded in 2001
location
San Francisco, California, USA
people-size1001-5000 employees
web-link
https://www.medallia.com

H1B Sponsorship

Medallia has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (22)
2023 (43)
2022 (57)
2021 (48)
2020 (55)

Funding

Current Stage
Public Company
Total Funding
$325M
Key Investors
Ankona Capital PartnersSequoia Capital
2021-07-26Acquired
2019-07-18IPO
2019-01-31Series F· $70M

Leadership Team

M
Margaryta Rashev
VP, Product - Listen Product Applications
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Andy Walker
Director, EMEA
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Recent News

EIN Presswire
The Top Net Promoter Score (NPS) Software Vendors According to the FeaturedCustomers Fall 2025 Customer Success Report
2025-11-25
Morningstar.com
EchoSpan Wins Ninth Circuit Ruling in Trade Secret Case Against Medallia
2025-11-03
Destination CRM
Medallia Expands Frontline-Ready AI
2025-10-25
Company data provided by crunchbase