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Imerys · 5 hours ago

Customer Service Representative

Roswell, GA

Full-time

Onsite

New Grad, Entry Level

Imerys is the world’s leading supplier of mineral-based specialty solutions for the industry, and they are seeking a Customer Service Representative. The role involves managing customer relationships, processing orders, coordinating shipments, and handling billing and inventory tracking.

Machinery ManufacturingManufacturingMiningWholesale

Responsibilities

Order process management

Place customers' orders

Encode order with shipment date and liaise with logistic coordinator to organize shipment

Communicate with customer on shipment dates and adjustments

Inventory tracking for customers

Manage consignment inventory tracking/ VMI and reconcile inventory monthly

Billing

Daily processing of domestic and export invoices for customer orders (invoices issued by finance department)

Initiate approval of billing to finance department

Input data in ERP

Manage rebates & commissions

Review data and correct discrepancies as needed

Maintain customer invoice files for archive in customer files (electronic or non electronic)

Manage and improve billing process and participate in ERP implementation as needed

Be the point of contact for allocated customers on all information requests, complaints, etc

Directly collect information and communicate to customer when possible (e.g. shipment tracking)

Liaise with 'complaints, samples & regulatory coordinator' for requests requiring task allocation and follow-up with other functions (e.g. operations)

Collect customer requests requiring task allocation and follow-up with other functions from Customer Service (e.g. complaints, samples, regulatory questionnaire)

Allocate tasks to the right functions

Communicate back to Customer Service for customer information

Follow-up on tasks allocated with relevant functions (e.g. following up on samples send-out from plants)

Manage recurring tasks (not following request from customer), e.g. safety data sheet

Qualification

Order process managementERP data inputCustomer communicationInventory trackingBilling process improvement

Required

Manager customer relationship following closing of sales (be the point of contact of the customer)