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Kroger · 7 hours ago

e-COMMERCE/DEPT LEADER

Denver, CO

Full-time

Onsite

Mid Level

Kroger is a leading grocery retailer serving customers in over 115 stores throughout Colorado and Wyoming. The e-Commerce Department Leader is responsible for managing the day-to-day operations of the store’s e-Commerce department to achieve sales objectives and develop associates.

GroceryMarketingMeat and PoultryRetailRetail Technology

Responsibilities

Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness

Meet the demands of product flow and create schedules according to guidelines

Develop associates to meet the productivity standards and certify associates once they meet or exceed goals

Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines

Train associates on all functions and duties of the order selector and customer attendant roles

Lead team in the planning, implementation and execution of e-Commerce’s initiatives

Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales

Assist in the analysis and response to the competitive landscape

Ensure orders are filled with products requested or comparable substitute in a timely and effective manner

Execute Best Practices to determine appropriate substitutions in the event of an out of stock

Follow processes for streamlining collection of orders, products, checkouts and delivery

Report inventory issues such as out of stock items to department heads in a timely manner

Troubleshoot equipment and devices for e-Commence department

Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs

Monitor and control expenses for the department

Ensure preventative maintenance is being performed on all equipment in the department

Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports

Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualification

Leadership skillsOrganizational skillsCommunication skillsPoint of Sale (POS)Retail experienceBasic computer knowledge

Required

Effective communication skills

Strong organizational skills

Strong leadership skills

Basic knowledge of computers

Preferred

High school diploma or equivalent

Experience with and knowledge of Point of Sale (POS)

Retail Experience

Benefits

A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.

Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.

Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.

Valuable associate discounts on purchases, including food, travel, technology and so much more.

Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.

Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

Health care benefits

Paid time off such as vacation, sick leave, and parental leave

Mental and emotional support resources through our Employee Assistance Program

Participation in a 401(k) plan, subject to certain eligibility requirements

Group term life insurance eligible

Eligible for an annual bonus based upon company performance

Associate discounts

Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements

Robust internal training and development resources to grow your career