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Axiom Products · 3 hours ago

Mechanical Claims Analyst

Corporate HeadQuarters - O Fallon, MO 63368

Full-time

Hybrid

Entry, Mid Level

$21/hr - $25/hr

2+ years exp

Axiom Products is an industry-leading automotive product provider and administrator. They are seeking a full-time Mechanical Claims Analyst II to evaluate and process auto repair claims, serving as the main point of contact for dealers and customers while ensuring excellent customer service and compliance with policies.

AutomotiveInternet of ThingsMobile

Responsibilities

Process automobile, RV, and powersports repair claims in accordance with Axiom policies and procedures

Use your automotive excellence to confirm the customer’s concern, cause, and correction, which is prepared by the shop

Ensure that all inbound calls are answered and resolved in accordance with expected performance metrics

Respond to and resolve questions and issues from customers, service advisors, and dealers in a timely and professional manner

Guide customers and repair facilities through the claim process and communicate the information needed to process the claim efficiently

Document all interactions with customers, service advisors, dealers, inspection reports, verifications, research, and other claims-related information

Adjudicate claims efficiently by reviewing and verifying estimates submitted by the repair facility, evaluate contract coverage to determine claims eligibility, order inspections if required, and request any additional information that is needed to process the claim

Escalate issues to a supervisor, as needed

Ensure compliance with applicable laws and regulations

Maintain a comprehensive understanding of Axiom’s products, systems, and applications

Other duties as assigned

Qualification

Automotive experienceMicrosoft applicationsAll data familiarityASE CertificationProblem-solving skillsWritten communicationVerbal communicationDetail-orientedTeamworkTime management

Required

High School Diploma or equivalent

Minimum 2 years of automotive experience

Proficient use of Microsoft and web-based applications

Familiarity with All data, Mitchell Pro-demand, Factory labor time and other labor guides

Ability to think creatively and to analyze and solve problems effectively

Detail-oriented with excellent time management skills and punctuality

Strong, effective written communication skills via the Claims documents, email, chat messenger, etc

Strong, effective verbal communication skills with the ability to answer all calls in a timely manner from customers, dealerships, etc

Ability to work independently as well as working as part of a team, in a fast-paced environment

Ability to work a variety of shifts between Monday through Friday (7 am – 6 pm with a one-hour lunch) and the ability to work a rotation schedule on Saturdays