Rock Dental Brands · 8 hours ago
Coordinator, Operations Support - Rock Dental Brands
Little Rock, AR
Full-time
Onsite
Entry Level
2+ years expRock Dental Brands is a company that focuses on providing passionate customer service. They are seeking a Coordinator, Operations Support to manage day-to-day administrative and operational functions across procurement, facilities, and IT departments, ensuring timely responses and efficient workflows.
DentalHealth Care
Responsibilities
Triage incoming facilities tickets to categorize and dispatch facilities-related service tickets (HVAC, plumbing, janitorial, etc.) if needed. Obtain required information from the clinical teams to properly address the concern
Coordinate and schedule repairs and maintenance with clinic schedules
Schedule and follow up on preventive maintenance tasks and recurring inspections
Track work order status and clinic and vendor response time
Maintain vendor contact lists, service logs, and documentation for regulatory compliance
Assist with facilities logistics and project management for new clinic openings, relocations, or closures
Assist in evaluating vendor performance and maintaining documentation on service quality, pricing compliance, and issue resolution history
Support lease tracking by maintaining reports and monitoring upcoming contract expirations
Support Equipment Manager by triaging incoming equipment tickets and route to appropriate team members and/or facilitate resolution of tickets with certain service providers
Maintain x-ray and other equipment inventory
Point of contact for iTero scanner support with Invisalign
Project coordinator for Equipment team including x-ray installations
Manage vehicle fleet
Account Manager for radiation detection, medical waste, pest control, lawn care, HVAC maintenance, etc. to ensure high quality service is delivered timely and billed correctly
Analyze and report on spend by account and vendor to identify cost savings opportunities
Triage incoming procurement tickets and route to appropriate team members as needed
Submit purchase orders as needed in Dentira for procurement, facilities and equipment
Serve as a backup resource for Dentira ticketing, user access, and issue tracking
Maintain reports on supply utilization and spend analysis
Compile and distribute weekly or monthly operations report
Track and analyze vendor performance metrics (SLA adherence, service frequency, spend etc.)
Assist in maintaining documentation such as SOPs, vendor agreements, licenses, and forms
Support internal audits and compliance reviews
Qualification
Required
2+ years of experience in operations support, procurement, facilities, or administrative coordination (healthcare/dental industry preferred)
Strong communication and organization skills
Experience with procurement platforms (Dentira preferred), Excel/Google Sheets, and ticketing systems
Ability to multitask, prioritize, and follow through in a fast-paced environment
Comfortable communicating with vendors and clinic team members
This is not a remote position and requires attendance at our Support Center in Little Rock, AR
Benefits
Competitive pay
Career growth opportunities
Complimentary orthodontic treatments for you and your family
Flexible health insurance options & Employee Assistance Program
Paid time off and holiday pay
401(k) with company match
A supportive, family-like culture that celebrates teamwork and patient care
Company
Rock Dental Brands
Rock Dental Brands is a group of doctors who provide multidisciplinary care in General Dentistry.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$135MKey Investors
Twin Brook Capital PartnersGoldman Sachs
2024-12-02Debt Financing· $90M
2022-09-22Debt Financing· $45M
2021-01-01Private Equity
Leadership Team
Kristi Casey
Chief Executive Officer
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