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M&T Bank · 8 hours ago

CAM Segment Manager

Getzville, NY

Full-time

Hybrid

Director/Executive

$129K/yr - $215K/yr

12+ years exp

M&T Bank is a financial institution seeking a CAM Segment Manager to oversee the daily activities and strategic planning of multiple departments. This role involves managing a large team, ensuring compliance with policies, and driving operational efficiency within the division.

Financial Services

H1B Sponsor Likely

Responsibilities

Oversee the daily activities and ongoing strategic planning of multiple departments within a division, ensuring quality standards are maintained in accordance with M&T and division policy and that all activities of the unit are performed in compliance with applicable law and regulation, and where relevant, investor guidelines

Works with senior management of a division and has input to the overall strategic planning of the division

Oversee compilation of month-end data for distribution to and decision-making by senior management. Understand variance drivers and address overages promptly

Interact routinely with senior management of a division to discuss and set business objectives for the assigned units and areas

Lead portfolio acquisition activities, driving completion of all tasks in a timely and compliant manner

Evaluate unit processes, procedures and policies routinely and approve changes to increase operational efficiency of units managed, maximize resources and minimize expenditures

Analyze data in assessing unit performance and opportunities for improvement. Escalate potential risks to senior management

Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management

Promote an environment that supports belonging and reflects the M&T Bank brand

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable

Complete other related duties as assigned

Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations

Qualification

Managerial experienceCall center operationsBank operationsSpreadsheet softwarePresentation softwareCustomer service skillsOral communicationWritten communicationConflict resolution

Required

A combined total of 12 years of higher education and relevant work experience in call center or bank operations environment, inclusive of 3 years' managerial experience

Excellent customer service skills with the ability to use tact and diplomacy

Strong knowledge of relevant spreadsheet, word processing, and presentation software

Preferred

Master's degree

Excellent oral and written communication skills

Strong knowledge of departmental systems, documents and procedures

Proven ability to motivate team and handle conflict without alienating others

Company

M&T Bank

Glassdoor3.6

Great companies have an enduring sense of purpose.

Founded in 1856

Buffalo, New York, US

10001+ employees

http://www.mtb.com

H1B Sponsorship

M&T Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (116)

2024 (113)

2023 (84)

2022 (103)

2021 (42)