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Allied Dispatch Solutions · 1 hour ago

Customer Solutions Specialist 2nd shift

Johnson City Operations Center - Johnson City, TN 37604

Full-time, Part-time

Onsite

Entry Level

$12/hr - $16/hr

1+ years exp

TrxNow® (Allied Dispatch Solutions, LLC) is North America’s fastest growing roadside assistance company and dispatch technology platform. They are seeking dedicated customer-oriented candidates to join their team of Customer Solutions Specialists who will handle inbound calls from members needing roadside assistance and provide customer care and follow-up.

AutomotiveConsultingTransportation

Responsibilities

Answer inbound member calls

Ask essential questions to understand each member’s unique situation

Navigate computer program, input information to locate each member, and identify nearby service providers

Accurately collect and perform data entry of all required member/provider information

Use professional communication etiquette and active listening skills to assist members/providers with their needs dispatching the correct service

Demonstrate efficient call control with ability to follow a script for various partners/scenarios and deescalate situations when necessary to achieve member assistance and support

Consistently meet company standards and specified goals as assigned by management on a regular basis

Maintain confidentiality of account information

Escalate any issues that may arise to management

Adhere to the prescribed policies and procedures as outlined in the Employee Handbook

Qualification

Customer service experienceMulti-taskingCommunication skillsEmotional resilienceActive listening

Required

Maintains a positive attitude and ability to work well with others

Exhibits excellent communication skills professional, articulate voice; ability to listen and communicate effectively

Demonstrates the ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member

Enjoys working in a fast-paced environment while maintaining a professional attitude

Holds a minimum of 1 year of call center or customer service experience, resulting in enhanced empathy skills and ability to assist members with grace

Takes pleasure in helping people when their day is unexpectedly disrupted

Possesses emotional resilience and the ability to handle upset members in a calm, professional manner