SoftPro · 1 month ago
Technical Helpdesk Analyst
Raleigh, NC
Full-time
Hybrid
Entry Level
2+ years expSoftPro is the nation's leading provider of real estate closing and title insurance software. They are seeking a Technical Support Analyst to provide remote technical support for SoftPro applications, ensuring high customer service and accurate documentation of issues.
ComputerReal EstateSoftware
Responsibilities
Provide technical remote support for all SoftPro applications and utilities to resolve outstanding issues
Provide high customer service to each customer you work with
Accurately document all customer issues, resolution steps, and gather feedback in support tracking software
Ability to handle several priorities and manage knowledge of multiple products and their features
Provide technical consultations, installations, and upgrades on our suite of products and products in development
Communicate implementation or configuration issues to the Business Services Group and R&D Team
Maintain knowledge of current and emerging computing technologies
Perform other duties as assigned
Participate in regular continuing education to maintain and grow skillset
Qualification
Required
Excellent communication, organization, and interpersonal skills
Strong problem solving, troubleshooting, analysis and testing skills including: Client-Server-Database Applications, Windows Server 2016 and later, SQL Server 2016 and later, Admin Accounts and Permissions, SQL Tools such as SSMS and SentryOne, Performance troubleshooting, Writing and running SQL queries
User management and Authentication (Active Directory)
Desktop Operating Systems (Windows 11)
Cloud and On-Prem server environments
Terminal server technologies
Modern Microsoft Office Suites including Office 365
Experience with remote desktop control solutions (BeyondTrust, WebEx)
Windows logging tools and Event Viewer log analysis
Experience and/or support knowledge of LAN/WAN devices and network troubleshooting
Plugin integration troubleshooting
2 years of previous Customer Service experience with consistently high ratings
The ability to meet and exceed Key Performance Indicators
A desire and the ability to seek out resolutions without prompting
Work effectively in a team environment contributing to the overall growth of the entire team
Demonstrate attention to detail, exhibit concise written and verbal communication skills, have strong organizational skills
Evening and Weekend availability as needed for rotational on-call calendar
Benefits
Comprehensive health benefit offerings (medical, dental, vision, disability, etc.)
401k and Employee Stock Purchase Plans with company matching
Generous paid vacation time
Paid parental leave
Company
SoftPro
SoftPro is the nation’s leading provider of closing, title and escrow software.
201-500 employees
H1B Sponsorship
SoftPro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Gorkem Kuterdem
CTO
Heidi Schultz
Sr. VP of Business Services
Recent News
Business Journals
2023-08-25
2023-05-26
2022-10-14
Company data provided by crunchbase