Apply on Employer Site

First Merchants Corporation · 5 hours ago

Consumer Client Service Manager

Decatur, IN

Full-time

Onsite

Entry, Mid Level

1+ years exp

First Merchants Bank is seeking a Consumer Client Service Manager to join their team, focusing on leading and developing the banking center team in collaboration with the Banking Center Manager. The role involves mentoring the team to exceed sales goals, ensuring operational soundness, and delivering high-quality customer service.

Financial Services

Responsibilities

Work with the Banking Center Manager to implement and lead sales tactics and strategies for the banking center to drive sales productivity while growing market share for deposits and loans

Provide balanced feedback through ongoing informal and formal documented coaching sessions monthly as a part of the Sales Management Process

Utilize the kiosk to provide education and help new and existing customers enroll in electronic banking products and services as needed

Effectively utilize and mentor to the guided conversation to deepen client relationships and deliver the whole bank through cross selling and partner referrals to increase share of wallet

Be the first person to provide assistance on the teller line during peak times or when needed to help reduce wait times and fill service gaps

Manage all operational aspects of the banking center. Ensure successful results on the operational scorecard for the banking center

Monitor and assist with the resolution of deposit and loan exceptions in a timely fashion to ensure compliance and improve the customer experience

Qualification

Sales managementBanking experienceConsumer lendingS.A.F.E Act registrationNotary Public designationCoaching skillsCustomer serviceTeam leadership

Required

High school diploma or equivalent (GED/HSE)

Experience - Over one (1) year of sales, management, banking, or related experience

License - This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire

Other - Obtain Notary Public designation within six (6) months of employment