Apply on Employer Site

Intermountain Health · 9 hours ago

Patient Service Representative

Denver, CO

Full-time

Onsite

New Grad, Entry Level

$18.81/hr - $24.99/hr

0+ years exp

Intermountain Health is seeking a Patient Service Representative to serve as the first connection between the organization and patients. This role focuses on delivering a superior customer experience by assisting with patient intake, scheduling appointments, and resolving patient needs while ensuring confidentiality and professionalism.

Health Care

Responsibilities

Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care

Documents all phone calls accurately and completely in the electronic medical record (EMR)

Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations

Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients

Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization

Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments

Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved

Qualification

Customer serviceComputer literacyResolving patient needsCash managementCollaboration / TeamworkProfessional etiquetteTime managementCritical thinkingConfidentiality

Required

Six months of customer service experience involving interactions with customers

Demonstrated basic computer skills involving word processing and data entry

Professional manner and strong interpersonal and communication skills

Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction

Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers

Professional etiquette and communication

Collaboration / Teamwork

Confidentiality

Customer service

Resolving patient needs

Computer literacy

Time management

Critical thinking/situational awareness

Cash management

Preferred

One year of customer service experience involving interactions with customers in person and by phone

Billing and collections experience

Computer literacy in using electronic medical records (EMR) systems and other relevant software

High school diploma or GED preferred

Multilingual

Benefits

A generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.