Kooks ยท 2 hours ago
Automotive Customer Service Representative
Statesville, NC
Full-time
Onsite
New Grad, Entry LevelKooks is a company that specializes in aftermarket automotive products, and they are seeking an Automotive Customer Service Representative to support both B2B and B2C customers. The role involves providing technical guidance and support, diagnosing customer-reported issues, and ensuring customers receive the correct information to maximize vehicle performance.
AutomotiveManufacturingRacing
Responsibilities
Answer high volumes of inbound customer calls promptly and professionally, providing technical assistance, product guidance, and order-related support
Assist customers with product selection, fitment verification, and lead time questions to ensure they receive the correct parts for their application
Handle inbound email inquiries and support requests from internal and external stakeholders
Diagnose and troubleshoot customer-reported issues related to exhaust systems, headers, installation, compatibility, and vehicle-specific considerations
Input and manage orders using internal software systems; review purchase orders and request missing information or approvals
Work cross-functionally with Sales, Engineering, Production, and Technical Support to resolve escalated or complex issues
Maintain up-to-date knowledge of Kooks products, vehicle platforms, and aftermarket performance trends
Represent the Kooks brand with professionalism, technical knowledge, and a passion for performance
Other responsibilities as assigned
Qualification
Required
Aftermarket automotive experience and technical knowledge required, specifically related to exhaust components, fitment, installation, or performance products
Strong computer skills with the ability to learn new systems and software quickly
Fast learner with strong problem-solving abilities and the ability to navigate multiple screens, systems, and tools at once
Strong verbal and written communication skills with the ability to explain technical concepts clearly
Ability to interpret customer concerns, troubleshoot issues, and provide accurate technical resolutions while maintaining a positive attitude
Ability to empathize with customer concerns while remaining professional and solutions-focused
Ability to answer phone calls promptly and respond to customer emails in a timely manner
Ability to conduct business in an ethical and professional manner
Passion for cars and the performance aftermarket industry
Company
Kooks
Kooks Headers and Exhaust offers production applications for many late model domestic automobiles.
Founded in 1962
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase