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eXp Realty · 4 hours ago

Transactions, Analyst - (REMOTE)

United States

Full-time

Remote

Entry Level

1+ years exp

eXp Realty is one of the first all-remote companies with a focus on innovative real estate solutions. The Transactions Analyst serves as a key resource, assisting agents and brokers with their real estate transactions in a virtual environment while ensuring accuracy, compliance, and a world-class customer experience.

Commercial Real EstateReal EstateReal Estate BrokerageReal Estate Investment

Growth Opportunities

Responsibilities

Represent eXp Realty as the primary point of contact for agents and brokers, assisting with their real estate transactions in a remote environment

Provide expert guidance on transaction-related inquiries, ranging from simple to complex

Deliver exceptional customer service by addressing issues with empathy, urgency, and effective problem-solving skills

Greet agents and new recruits in the virtual office, educating them on eXp’s services and tools

Collaborate with agents and settlement companies to resolve transaction discrepancies and ensure accuracy

Review transaction data for accuracy, completeness, and consistency, ensuring compliance with organizational standards

Prepare and finalize Commission Disbursement Authorizations and settle transaction files promptly

Support transactions for individual agents, large teams (e.g., Mega Teams), and state or geo-based transactions (e.g., CA, FL, TX)

Organize transaction documents, ensuring alignment between all systems

Verify settlement statements to ensure they match enterprise records before finalizing transactions

Collaborate with the Brokerage Operations team to review transaction documents and follow up on file statuses

Ensure all transactions comply with regulatory standards and internal policies, mitigating potential risks

Perform regular quality checks on transaction data to maintain integrity and support audit readiness

Maintain detailed, accessible records of transactions for auditing and reporting purposes

Assist team members with complex transactions and provide support during high-volume periods

Actively participate in team problem-solving sessions, sharing insights and best practices

Foster a learning-focused environment by sharing updates, process improvements, and knowledge with the team

Work independently and collaboratively, contributing to team success and meeting shared goals

Identify inefficiencies within transaction workflows and recommend enhancements to improve agent experiences

Participate in pilot programs for new tools or processes, providing feedback to improve usability and efficiency

Offer constructive feedback on tools and workflows, helping to streamline transaction processing

Actively participate in team meetings and updates, staying informed about goals and contributing insights

Promote a collaborative, positive work environment by being approachable and supportive of colleagues

Recognize and celebrate individual and team achievements, fostering morale and motivation

Engage in training opportunities to refine skills and stay informed about industry trends and compliance standards

Actively seek feedback from peers and supervisors to improve performance and identify growth opportunities

Stay current on real estate transaction management best practices, bringing fresh ideas to enhance processes

Qualification

Transaction processing systemsTransaction operations experienceProblem-solving abilitiesAttention to detailCustomer serviceCollaborationContinuous learning