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AWC Software · 2 hours ago

Patient Leads Assistant

United States

Full-time

Remote

New Grad, Entry Level

$28/hr - $29/hr

AWC Software operates in the healthcare technology sector, building digital patient engagement and practice-management solutions for clinics and telehealth providers. They are hiring a remote Patient Leads Assistant to manage patient-facing intake workflows and convert inbound leads into scheduled visits.

Information Technology & Services

Growth Opportunities

Responsibilities

Manage inbound patient leads across phone, email, chat, and web forms; triage and qualify prospects against clinical and coverage criteria

Schedule, confirm, and reschedule patient appointments using the practice scheduling system; manage waitlists and follow-up reminders

Maintain and update patient records and lead statuses in the EHR/CRM; ensure data accuracy and completeness for smooth clinical handoffs

Conduct pre-appointment outreach including insurance verification, intake form collection, and basic benefits guidance to reduce no-shows

Coordinate with clinical teams, referrals, and billing to close the loop on conversions and escalate urgent cases promptly

Track lead pipeline metrics and contribute to weekly operational reports; recommend process improvements to increase conversion rates

Qualification

EHR/EMR systemsCRM platformsAppointment scheduling softwareHIPAA complianceTelephony/VoIP systemsLead qualificationSalesforce Health CloudTelemedicine platformsMicrosoft ExcelTeamsAccess to careScheduling