Dealer Tire · 5 hours ago
Claims Specialist
Colorado, United States
Full-time
Onsite
Entry Level
$18/hr - $19/hr
1+ years expSonsio is a leader in the automotive industry, offering innovative vehicle protection plans. The Claims Specialist is responsible for processing new claims requests and providing exceptional customer service while ensuring compliance with company standards.
AutomotiveIndustrialManufacturing
Responsibilities
Process standard claims accurately and within SLA
Maintain detailed claim documentation, photos, and communication logs
Provide high-quality customer service to contract holders and repair facilities
Accurately enter and update customer information, interactions, and case details in applicable CRM
Collaborate effectively with other teams’ members, other departments as well to coordinate customer support efforts and resolve issues
Achieve call, QA, and attendance metrics
Follow established workflows, and escalation processes
Handle and resolve customer complaints in a professional and timely manner
Develop and maintain a thorough understanding of the company's products, services, policies, and procedures
Qualification
Required
Minimum 1-2 years of experience in customer service and/ or claims processing, preferably within a call center environment
High School Diploma required; Associate or bachelor's degree preferred
Proficiency in using Salesforce and Microsoft Office Suite; Outlook, Word, Excel
Ability to efficiently navigate multiple computer systems while assisting customers
Excellent verbal and written communication skills
Proven ability to convey complex information clearly, accurately, and concisely
Strong commitment to providing exceptional customer experiences
Demonstrated ability to handle inquiries, issues, and complaints with professionalism and care
Strong time management and multitasking capabilities in a fast-paced environment
Effective analytical and problem-solving skills to identify and resolve issues efficiently
High level of accuracy and attention to detail in processing claims and documentation
Flexible and adaptable to change; able to learn new systems and processes quickly
Ability to collaborate effectively with team members and cross-functional departments
Preferred
Associate or bachelor's degree preferred
Benefits
Paid time off
Medical
Dental
Vision
401k match (50% on the dollar up to 7% of employee contribution)
Company
Dealer Tire
Dealer Tire helps auto manufacturers and dealers grow their tire and light maintenance business.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$157.87M2018-10-23Acquired
2009-09-28Private Equity· $157.87M
Leadership Team
Scott Mueller
Partner-CEO
Bradley Meader
Chief Financial Officer
Recent News
Business Wire
2025-11-03
vcnewsdaily.com
2025-09-26
thesaasnews.com
2025-09-26
Company data provided by crunchbase