Apply on Employer Site

STRIDE Fitness · 3 hours ago

Marketing & Operations Director

San Diego, CA

Full-time

Onsite

Lead/Staff, Director/Executive

2+ years exp

STRIDE Fitness is a dynamic company focused on providing a unique fitness experience. The Marketing & Operations Director is responsible for driving member growth, managing marketing initiatives, and ensuring operational excellence in the studio.

FitnessHealth CarePersonal HealthTraining

Responsibilities

Plan, manage, and execute grassroots marketing campaigns to consistently generate new leads

Build and maintain local partnerships to increase brand visibility

Support in-studio promotions, referral programs, and member events

Oversee social media content strategy, posting cadence, engagement, and brand voice

Track marketing KPIs and adjust campaigns based on performance

Ensure marketing materials and promotional signage are up to brand standards

Oversee front desk operations, opening/closing procedures, and daily studio readiness

Maintain studio cleanliness, equipment organization, and member-ready standards

Forecast and manage inventory for supplies, retail, and studio equipment

Coordinate staff scheduling in partnership with the Studio Owner

Manage payroll submissions, timecards, and shift changes

Ensure operational processes are executed consistently and efficiently

Build strong relationships with members to drive retention and referrals

Support member onboarding, follow-up communication, and engagement

Handle escalations with care, empathy, and a solutions-focused approach

Lead in-studio events, community workouts, and challenge activations

Support coaches and front desk staff to maintain a positive team culture

Work closely with Sales Director to optimize lead flow and sales processes

Partner with the Head Coach to support class experience and scheduling

Collaborate with the Studio Owner on goals, KPIs, and performance metrics

Uphold STRIDE Fitness brand standards and coach the team on execution

Help cultivate a motivating, supportive, and community-driven studio environment

Qualification

Marketing experienceOperations managementSocial media strategyCommunity engagementLeadership skillsPassion for fitnessInterpersonal skillsProblem-solvingOrganizational skills