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TicketNetwork · 2 hours ago

Platform Product Manager

South Windsor, CT

Full-time

Onsite

Mid, Senior Level

3+ years exp

TicketNetwork is seeking a highly motivated and customer-focused Product Manager to lead two areas of their ecommerce platform: Interactive Maps & Mobile Applications. This role is critical in enhancing the customer experience, improving conversion rates, and driving repeat purchases by delivering innovative, user-friendly solutions.

ConcertsE-CommerceSportsTheatre

H1B Sponsor Likely

Hiring Manager

Sara Hysenaj

Responsibilities

Define the vision and strategy for the Maps feature of the ecommerce platform, aligning with broader business goals and customer needs

Develop a roadmap for the Maps component, prioritizing features based on customer impact, technical feasibility, and business value

Collaborate with the UI/UX designer to create intuitive and engaging interactive venue maps that improve customer satisfaction and drive conversions

Define the vision and roadmap for Mobile apps to enhance the retail customer experience

Work closely with cross-functional teams, including engineering, marketing, and retail operations, to align the mobile app with broader business objectives

Conduct user research, usability testing, and customer feedback sessions to inform design and feature development

Translate business objectives and customer needs into detailed product requirements, user stories, and acceptance criteria

Work closely with engineering teams to ensure timely and high-quality delivery of features

Manage the product backlog, prioritizing work based on customer and business impact

Serve as the primary point of contact for the Maps and Mobile products, ensuring alignment between stakeholders, engineering teams, and design teams

Qualification

Product OwnershipTechnical AcumenAnalytical ThinkingCustomer-Centric ApproachCollaborationAgile MethodologiesUI/UX CollaborationData AnalyticsCommunication

Required

Ability to define and prioritize product requirements, maintain a clear product roadmap, and manage a backlog

Strong focus on understanding customer needs and behaviors to create intuitive, engaging solutions

Ability to communicate effectively with development teams, including understanding APIs, front-end/back-end development concepts, and interactive tools

Proven ability to work effectively with designers, engineers, and stakeholders to achieve shared goals

Strong analytical skills to assess performance metrics, identify trends, and drive data-informed decisions

Excellent written and verbal communication skills to articulate product vision, requirements, and updates to stakeholders at all levels

3+ years of experience as a Product Manager, preferably in e-commerce, SaaS, or consumer-facing platforms to include mobile applications

Demonstrated success in delivering customer-facing features or products that improve user experience and drive conversion

Experience working with UI/UX designers and cross-functional development teams

Strong understanding of product management methodologies, including Agile and Scrum

Proven ability to manage the product lifecycle, from discovery and requirements gathering to launch and post-launch optimization

Preferred

5+ years of experience as a Product Manager

Experience with interactive mapping technologies or geospatial tools

Familiarity with e-commerce platforms and ticketing systems

Knowledge of A/B testing, data analytics, and using metrics to inform decision-making

Background in customer journey mapping and usability testing

Experience working in an environment with a focus on conversion rate optimization

Experience with machine learning, personalization, and/or AI

Company

TicketNetwork

Glassdoor3.3

TicketNetwork is a provider of ticketing services for sports, concerts, theater etc.

Founded in 2002

South Windsor, Connecticut, USA

501-1000 employees

http://www.ticketnetwork.com

H1B Sponsorship

TicketNetwork has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2021 (2)

2020 (7)