DuBois Chemicals, Inc. · 2 hours ago
Service Representative - Austin, TX
United States
Full-time
Remote
Entry, Mid Level
2+ years expDuBois Chemicals is a company committed to customer focus and innovation, seeking a high performing Service Representative for the Austin, TX region. The role involves providing technical service and solutions to customers in fleet wash, surface treatment, and industrial sectors, ensuring satisfaction and retention through effective communication and support.
ChemicalTransportationWaste Management
Responsibilities
Effective technical service to support product application at customer’s sites and create superior account satisfaction and retention
Manage multiple customers across given geography that utilize a variety of product lines
Provide assistance, information, and support to customers, handling inquiries and ensuring customer satisfaction
Consistent service of DuBois equipment repair, replacements installations, chemical testing, inventory management, and providing customer with value-add personal service
Ability to report, document communicate findings, abnormal conditions and offer recommendations
Demonstrate a strong technical aptitude by resolving customer’s technical challenges and assist with improving processes
Effectively communicate and collaborate with team members, as well as other cross functional support employees
Learn and assist with DuBois eTools, System Surveys and Cost Calculators
Effectively enter all relevant information into Analytics or an equivalent data collection system including chemical test results, meter/setpoint readings, inventory level/dosage rate data, GPS location, and time to service
Travel to assigned customers to conduct service audits
Must be able to perform the essential functions of this position with or without reasonable accommodations
Qualification
Required
2+ years of mechanical, chemical, or industrial experience
Strong time management skills with attention to detail
Ability to understand the products and services offered by the company
Excellent oral and written communication skills
Proficient in performing technical/mechanical on-site testing
Ability to adjust to various customer needs and situations
Ability to work independently with minimal supervision
Proficient in Microsoft Products, Customer Relationship Management (CRM), and other analytical tools
Ability to travel up to 25% including overnight travel
Candidate should currently live in the Austin, TX region
Preferred
Mechanical Aptitude in electrical and pipefitting preferred
Company
DuBois Chemicals, Inc.
DuBois has been serving customers since 1920.
1001-5000 employees
H1B Sponsorship
DuBois Chemicals, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (3)
2022 (2)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2019-08-28Acquired
Leadership Team
Eric Dill
Chief Technical Officer
Rob Martin
Industrial Sales Representative
Recent News
Business Wire
2025-10-28
Business Wire
2025-10-27
2025-06-30
Company data provided by crunchbase