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Hapag-Lloyd AG · 1 hour ago

Account Executive

California, United States

Full-time

Hybrid

Mid Level

$88K/yr - $108K/yr

4+ years exp

Hapag-Lloyd AG is seeking an Account Executive to help grow their customer base in a culturally diverse environment. The role involves maintaining and enhancing customer relationships, meeting budgets and quotas, and developing sales plans while addressing customer needs and operational issues.

Logistics & Supply Chain

Responsibilities

Solicits potential customers; develops existing customers; services and maintains all accounts within assigned territory, with heightened focus on Refrigerated Cargo

Ensures deadlines are met when bids are received

Develops sales plans and manages accounts and service contracts

In conjunction with management, develops budget within designated territory

Identifies and solves customer problems and addresses operational issues

Develops and maintains excellent work relationships that enhance customer services

Works with Accounts Receivable department when accounts become delinquent to ensure payments are received from customers

Responsible for updating weekly Customer Relationship Management (CRM) activity reports in compliance with Hapag-Lloyd policy

Qualification

Sales experienceCustomer Relationship Management (CRM)Shipping industry knowledgeMS Office proficiencyQuality managementGeographic knowledgeInterpersonal skillsProblem-solving skillsSelf-starter

Required

University Degree, plus 4 to 6 years of professional experience in Sales or the equivalent combination of education and experience

Valid Driver's License is required

This position requires travel and work, in and outside normal working hours

Understands most shipping terms. Is willing to clarify shipping terms unique to a location. Understands routings, schedules and general practices of various countries, carriers, ports and terminals; applies that knowledge to make effective job assignments

Relates to people in an open, friendly, accepting manner; shows sincere interest in others, their organizations, and their concerns; initiates and develops relationships with others

Self-starting originates actions; begins a job without being prompted; does more than the minimum called for. Attempts to influence events to achieve goals; recommends solutions to problems. Sets high standards of performance for self and others

Listens to and understands customer (both internal and external); anticipates customer needs; gives high priority to customer satisfaction. Continually searches for ways to improve customer service; seeks feedback from customers; impresses customers with exceptional service or work. Demonstrates knowledge of the customer's business

Clear expectations and commitment to delivering quality products, services, and processes; requires that quality standards be developed and periodically updated; builds quality into products and services at each step; uses statistical and quantitative information to manage quality; continually improves procedures, products, and/or services

Understands the operational aspects of the transportation industry, including shipping on vessels, refrigerated cargo requirements and ground transportation

Understands what Hapag-Lloyd offers customers: what routes, equipment, rates and services are available

Uses maps and other geographic reference materials expertly; knows where nearest ports and terminals are to customers or can use references to find that information; knows best mode of transportation for ground transport between customer and terminal

Proficient in MS Office (e.g. MS Teams, Excel, PowerPoint, etc.) and other software appropriate to work demands

Company

Hapag-Lloyd AG

Glassdoor3.9

About Hapag-Lloyd With a fleet of 313 modern container ships and a total transport capacity of 2.5 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies.

Founded in 1847

Hamburg, DE

10001+ employees