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Technical Manager - Network Operations Center
Ashburn, VA
Full-time
Onsite
Senior Level
6+ years expAkima Global Technology (AGT) is a federal IT contractor supporting federal projects and Alaska Native communities. They are seeking a Technical Manager to oversee network operations, manage team performance, and ensure service quality while developing strategic plans and enhancing departmental processes.
Computer Software
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provides oversight and guidance to the team of technical professionals responsible for supporting Network infrastructure operations
Provides support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements and orders
Provides in-depth operational analysis of the CBP Network and recommendations for IT alternatives in support of strategic modernization efforts
Responsible for the management of network performance and end-to-end service quality for the CBP Network infrastructure
Responsible for the review and analysis of overall end-to-end network performance to maintain an acceptable level of network quality of service as per business objectives, predefined network Key Performance Indicators, and established SOPs
Lead and participate in the assessment and selection of the network performance and management tools/systems for existing and new network technologies and services
Provides support to end users, operations personnel, and Government program managers
Monitors and responds to hardware, software, and network problems. Provides the routine testing and analysis of all elements of the network facilities
Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance
Troubleshoots network systems when necessary and makes improvements to the network
Provide and support tools enhancements. Perform software and security patching
Qualification
Required
Applicants must have the ability to obtain a CBP Background Investigation/clearance - required for consideration. Some billets may require DoD Secret or Top-Secret access
Relevant certifications such as ITIL v3, CCNA, CCNP, CCIE
Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications
A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises
Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers)
Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications
Showcase leadership abilities by managing projects and teams
Be proficient in project management and have knowledge of security and compliance issues
Benefits
Comprehensive benefits
Competitive pay
Growth opportunities
Excellent retirement options
Company
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Funding
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