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Presidio · 3 hours ago

Scrum Master

DFW Metroplex

Full-time

Onsite

Senior Level

5+ years exp

Presidio is a global digital services and solutions provider focused on transforming business through technology. The Scrum Master for IT Operations plays a critical role in enabling agile practices across IT operational teams, supporting efficient delivery of infrastructure and application support while promoting continuous improvement.

Cloud InfrastructureInformation ServicesInformation Technology

Responsibilities

Serve as an Agile coach for IT Operations teams, reinforcing Scrum principles, Agile values, and best practices

Facilitate Agile ceremonies including daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives for operational workstreams

Coordinate and support cross-functional initiatives spanning infrastructure, application support, DevOps, and reliability engineering teams

Track, analyze, and report operational metrics such as incident resolution times, change management outcomes, and overall service delivery performance

Identify, remove, and escalate impediments to ensure timely execution of operational priorities and initiatives

Partner with Product Owners and business stakeholders to prioritize work aligned with organizational goals, risk management, and compliance requirements

Promote continuous improvement through process optimization, automation opportunities, and Agile maturity initiatives

Ensure operational practices adhere to governance frameworks such as ITIL and COBIT, as well as internal standards and policies

Support incident management activities, including real-time coordination during major incidents and post-incident reviews

Qualification

Scrum Master experienceAgile methodologiesITIL knowledgeJira proficiencyDevOps familiarityIncident managementCommunicationTeam collaborationProblem-solving

Required

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Information Systems, or a related STEM field, or equivalent practical experience

5+ years of experience working in an IT Operations or comparable technical environment

2+ years of experience as a Scrum Master or Agile facilitator

Strong understanding of ITIL, COBIT, and IT operational governance frameworks

Familiarity with infrastructure, application support, DevOps, and SRE practices

Experience using Agile lifecycle tools such as Jira, Azure DevOps, or similar platforms

Knowledge of incident management, reliability engineering, and service operations

Experience with observability and monitoring tools such as Grafana, ELK, Datadog, and network performance monitoring platforms

Understanding of regulatory and compliance frameworks including PCI-DSS and SOX