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South Shore Health · 4 hours ago

Clinical Administrative Support II

Norwell, MA

Part-time

Onsite

Entry Level

$20.05/hr - $26.98/hr

1+ years exp

South Shore Health is seeking a Clinical Administrative Support II to provide administrative support functions to clinical and ancillary departments. The role involves collaborating with clinical staff to enhance efficiency and promote positive interdepartmental relations while managing various patient-related tasks.

Health CareHome Health CareHospitalNon Profit

Responsibilities

Track patients with abnormal pap results

Reviews the medical record to determine follow up timeframe

Verifies the scheduling of appointments for repeat tests or sends reminder letters as indicated

Updates the Health Maintenance Screen in patients EMR

Scan and attach certified mail receipts to letter encounter in EMR

Update HEDIS measures as indicated

Identify required HEDIS information/values in outside correspondence

Enter HEDIS values and reference ranges into the EMR

Contact Facility to obtain information needed to complete process

Update notes in EMR when results have not been obtained by outside facility

Receive and process procedure reports and associated pathology reports; updates Problem List and Health Maintenance; scans and attaches reports per protocol

Contact Facility to obtain reports, as needed

Prepare procedures for scanning (removes staples, ensures documents are facing same direction, etc.)

Scan procedures / photos into appropriate folder & review scanned image for quality; rescan if necessary

Index procedure documents into patient EMR

Complete ‘Close the Loop’ process for procedure referrals, as needed

Track positive Cologuard and positive FIT Results

Runs report to capture positive results

Reviews the medical record to ensure procedure referral has been placed by provider

Verifies the scheduling of appointments or sends reminder letters as indicated

Scan and attach certified mail receipts to letter encounter in EMR

Runs a ‘mismatch’ report for colonoscopy procedures

Update HM to reflect the correct Recall date

Research and update EMR to reflect deceased status

Send Staff message via established EPIC class

Works independently to complete daily assignments by the end of the shift and long term assignments by established deadline

Efficiently manages work schedule to accomplish assignments and activities before deadline

Works independently with infrequent need for supervision

Informs supervisor when not able to meet deadline

Embraces technological solutions to work processes and practices

Accepts changing environment as technology advances, willing to learn new techniques and equipment

Receptive to changes in department work processes and practices

Seeks appropriate guidance for new techniques

Offers suggestions for change to improve department

Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization

Embraces technological advances that allow us to communicate information effectively and efficiently based on role

Staff will work to enhance the patient experience in every interaction

Demonstrates professional courtesy in all interactions with patients and coworkers

Answers all questions in a polite, professional manner or finds someone who can answer the question

Able to handle difficult patients or situations in a calm, professional manner

Able to report issues/concerns using the chain of command

Staff is able to independently manage daily office functions:

Able to perform multiple work tasks efficiently and effectively

Able to maintain a high level of concentration at all times

Able to work under pressure and to maintain composure during stressful situations

Able to complete tasks according to assigned deadlines

Utilizes critical thinking and problem solving in day to day operations as well as in emergent situations

Communicates appropriately and effectively following chain of command

Demonstrates dependability and flexibility in meeting scheduling needs of the department

Qualification

Epic ExperienceHealthcare ExperienceCustomer ServiceMicrosoft OfficeVerbal CommunicationWritten CommunicationInterpersonal SkillsOrganizational SkillsProblem SolvingTeamwork

Required

High school diploma or equivalent

One (1) year of experience in healthcare setting required

Excellent customer service skills

Excellent verbal and written communication skills

Excellent computer skills with knowledge of various software applications including Microsoft office (Word, Excel, Outlook)

Excellent interpersonal skills

Ability to meet demanding deadlines and balance multiple tasks

Ability to work both independently and as part of a team to complete daily assignments by the end of the shift and long term assignments by established deadline

Detail oriented with excellent organizational and prioritization skills