Kroger · 2 hours ago
FRONT END/LEAD CLERK
Rothschild, WI
Full-time
Onsite
Mid LevelKroger is a prominent grocery retailer that merged with Pick ‘N Save in 2015, serving customers across 89 stores in Wisconsin. The Front End/Lead Clerk role involves overseeing the operations of the Front End department, ensuring efficient customer service, and implementing process improvements.
GroceryMarketingMeat and PoultryRetailRetail Technology
Responsibilities
Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting
Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting
Ensure safe, effective and efficient customer service is provided throughout department
Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements
Provide training, support and follow up on all aspects of Key Retailing
Coach and train customer service manager and front end supervisors
Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner
Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area
Follow through on special assignments and perform any and all duties as assigned
Must be able to perform the essential functions of this position with or without reasonable accommodation
Qualification
Required
Willing to work mornings, afternoons, evenings, or nights as the work demands
Willing and available to work weekends and holidays as needed (emphasis on Prime Time)
Store retail experience with an emphasis on customer service and front-end operations
Ability to multi task and handle large workloads
Effective written and oral communication skills
Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc
Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)
Past work record must exhibit a high level of integrity and dependability
Preferred
Thorough experience in customer service and all phases of front-end operations
Benefits
A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
Valuable associate discounts on purchases, including food, travel, technology and so much more.
Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
Company
Kroger
Kroger is a grocery retail store that provides a wide variety of product for customers and community.
Founded in 1883
10001+ employees
H1B Sponsorship
Kroger has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (64)
2023 (71)
2022 (63)
2021 (20)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
unknown1984-09-28IPO
Leadership Team
Ronald Sargent
Interim Chief Executive Officer
Recent News
StreetInsider.com
2025-12-09
Company data provided by crunchbase