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NEOGOV · 7 hours ago

Taxpayer Assistance Supervisor

Florence County, SC

Full-time

Hybrid

Mid, Senior Level

$70K/yr - $89K/yr

4+ years exp

NEOGOV is associated with the South Carolina Department of Revenue, which is focused on funding a better state to live, work, and play. The Taxpayer Assistance Supervisor will lead a team to enhance license and tax compliance while ensuring a positive customer experience and promoting team cohesion.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Supervising, planning, monitoring, directing, and coordinating the overall activities of the section

Hiring and maintaining a competent, empowered, diverse, and forward-thinking team

Administering the employee performance management program, staff organization, employee engagement, training, career development, time and leave, succession planning, and personnel matters. Completing all dashboards, scorecards, and required reviews

Evaluating and analyzing the functions and procedures related to Taxpayer Assistance. Identifying and defining improvements to processes that will streamline the taxpayer experience

Serving as the primary point of contact for the Florence District office in coordinating with internal teams. This includes working with Facilities on building and landlord-related matters, partnering with Protective Services on safety and emergency issues, and collaborating with Security and Technology Services on network, equipment, and technology support needs. Also assisting with tasks such as ordering supplies and managing office equipment and assets

Coordinating assigned special projects, leading or serving on project teams, and evaluating related data

Partnering with other sections at SCDOR to understand and meet processing requirements. Participating in form revisions, revenue rulings, and legislative, policy, and procedural changes

Assisting in the development, review, and maintenance of procedures for Taxpayer Assistance duties and tasks