Carvana · 3 hours ago
Team Lead, Market Operations
Concord, NC (Charlotte)
Full-time
Onsite
Senior Level
5+ years expCarvana is a company dedicated to creating a hassle-free way for people to buy and sell cars. The Team Lead in Market Operations is responsible for managing the local hub, overseeing operations, logistics, and team engagement while ensuring customer satisfaction and operational success.
AutomotiveAutonomous VehiclesE-Commerce
No H1B
Responsibilities
Be a continuous positive force within the market and create strong morale and spirit throughout the team
Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. Employee development is an essential part of this role
Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set
Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition
Generate and monitor regular reports like a boss and presenting to upper management… also like a boss
Be the go to expert for your team. You’re always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience
Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine
Actively look for ways to improve the overall customer and Advocate team experience
Address and effectively manage complex and sensitive customer-facing issues
Qualification
Required
5+ years work experience in a customer facing team environment
3+ years of management experience
Proven history of developing and coaching employees
Prior experience with strategic planning, process improvement, and guiding teams to exceed goals
Excellent interpersonal and leadership skills
Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience
Willingness to work on weekends
Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves
Must be able to read, write, speak, and understand English
The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs
Frequent driving requires excellent visual activity and manual dexterity
Requires to work in outdoor weather conditions
Must be able to stay in stationary positions for extended periods of time (when driving) up to 3 hours at a time
Frequently communicates with customers and must be able to exchange accurate information
Preferred
Bachelor's Degree
Experience with Salesforce or Tableau
An analytical mind
Experience handling logistics
Benefits
Medical, Dental, and Vision benefits
401K with company match
A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
A great wellness program to keep you healthy and happy both physically and mentally
Access to opportunities to expand your skillset and share your knowledge with others across the organization
A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
Company
Carvana
Carvana is an e-commerce platform that buys and sells used cars.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.16BKey Investors
Stellantis-FsAlly Financial
2025-11-19Post Ipo Debt· $99M
2023-07-27Post Ipo Equity· $225M
2022-02-24Post Ipo Debt· $3.27B
Leadership Team
Ernie Garcia
Founder and CEO
Ben Huston
Co-Founder/COO
Recent News
2025-12-30
2025-12-21
The Motley Fool
2025-12-19
Company data provided by crunchbase