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Rentokil Pest Control North America · 5 hours ago

Customer Care Representative

North Carolina, United States

Full-time

Onsite

Entry Level

1+ years exp

Rentokil Pest Control North America is a global leader in Pest Control and other services across more than 90 countries. They are seeking a Customer Care Representative to handle Residential customer accounts, including inquiries and problem resolution, while working remotely for all or part of the regular workweek.

Consumer Services

Responsibilities

Cultivates and maintains on-going customer relationships

Uses computerized system for tracking, information gathering, and/or troubleshooting

Ensures customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required

Acts as customer contact regarding pricing and scheduling

Handles customer calls/correspondence for service, scheduling, and billing inquiries

Communicates with branch personnel to resolve service and scheduling issues

Initiates outbound customer service calls for various campaigns

Handles tech line support

Qualification

Customer service experienceMicrosoft WordMicrosoft ExcelVerbal communicationProblem-solving skillsTyping 25 wpmWork under stressDependabilityInterpersonal communicationFlexible schedule

Required

High school diploma or GED

Ability to use a personal computer or CRT

Good verbal, written, and interpersonal communication skills

Ability to work in a stressful, fast-paced environment

Good problem-solving skills

Ability to work flexible schedule, including weekends and holidays

Must be dependable and consistently punctual for all scheduled shifts

A private home office/work space suitable for working remotely for all or part of the regular workweek

Broadband internet with ability to hardwire via an Ethernet cable

Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading