Apply on Employer Site

Amazon · 4 hours ago

Data Center Technician , DCC Communities

Fairless Hills, Pennsylvania, USA

Full-time

Onsite

Entry Level

$51K/yr - $113K/yr

1+ years exp

Amazon Data Services, Inc. is a leader in the world of data centers, seeking Data Center Technicians to support their operations. The role involves ensuring the availability and reliability of data center operations, participating in incident response, and performing hardware and network repairs.

Artificial Intelligence (AI)DeliveryE-CommerceRetail

No H1B

Responsibilities

Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required

Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors

Performing on-call duties and participating in scheduled maintenance and change management activities

Contributing to documentation and process improvement initiatives based on your analysis of operational issues

Helping to train and onboard new team members

Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution

Solve problems at their root and step back to understand the broader context

Maintain service level agreements through the implementation of proactive issue detection and reporting

Qualification

Computer/server hardware troubleshootingNetwork designProtocolsData center experienceTechnical certificationWork prioritizationEffective communicationOrganizational skills

Required

High school or equivalent diploma

Work a flexible work schedule including evenings, overnights, and weekends

1+ years of computer/server hardware troubleshooting or related IT experience

Preferred

Experience in a data center or other critical environment

An Associate's degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)

Understanding of network design, protocols and layer 1/2 troubleshooting

Experience managing work and priorities through a ticketing system