Staples Canada · 4 hours ago
Sr Program Specialist
Framingham, MA, United States
Full-time
Onsite
Mid, Senior Level
4+ years expStaples Canada is seeking a Sr. Program Specialist to support the Director of Merchandising & Program Management in executing and improving strategic in-store partnership programs. The role involves program coordination, operational execution, reporting, and providing analytical insights across various initiatives.
E-CommerceInformation TechnologyOffice Supplies
Responsibilities
Support the end-to-end execution of assigned in-store partnership programs, from pilot through chain rollout
Coordinate program timelines, deliverables, and dependencies across internal teams and external partners
Maintain program documentation, operational playbooks, and standard operating procedures
Track store-level execution issues and partner compliance; escalate risks and gaps with recommended solutions
Support onboarding and rollout activities for new programs or program expansions
Own recurring program reporting, scorecards, and dashboards to track sales, margin, traffic, productivity, and operational KPIs
Analyze program performance versus targets and identify trends, risks, and opportunities for improvement
Develop ad-hoc analyses to support business reviews, investment decisions, and leadership updates
Partner with Finance to validate financial results and ensure consistent measurement methodologies
Translate data into clear, actionable insights for the Director and cross-functional stakeholders
Serve as a day-to-day point of contact for internal teams (Operations, Marketing, Supply Chain, Finance) on program execution topics
Support partner communication by coordinating materials, data requests, and operational updates
Prepare materials for partner reviews, leadership readouts, and internal governance forums
Ensure alignment between program requirements and store-level execution capabilities
Identify process improvements to enhance program scalability, efficiency, and store experience
Support testing and evaluation of program enhancements, operational changes, or new concepts
Capture learnings from pilots and rollouts to inform future program design and execution
Qualification
Required
Bachelor's degree in Business, Analytics, Operations, Merchandising, or a related field
4+ years of experience in program management, business operations, merchandising support, or analytical roles within retail or multi-unit environments
Strong proficiency in Excel, reporting tools, and dashboarding (e.g., Power BI, Tableau, or similar)
Excellent written, verbal, and presentation skills
Program & Project Management – Strong ability to manage timelines, dependencies, and cross-functional deliverables in a complex retail environment
Analytical & Reporting Expertise – Advanced skills in performance reporting, KPI tracking, and data analysis to support business decisions
Operational Execution Focus – Detail-oriented with a strong bias toward executional rigor and follow-through
Financial & Business Acumen – Ability to understand P&L drivers and assess program performance against financial objectives
Cross-Functional Collaboration – Effective communicator who can work across functions and with external partners
Problem Solving – Able to identify execution gaps and propose practical, data-supported solutions
Adaptability – Comfortable supporting multiple programs at different stages of maturity
Preferred
Experience supporting partnership programs, pilots, or store-based initiatives preferred
Benefits
Generous amount of paid time off and bonus plan
401(k) plan with company match
Medical, dental, vision, life and disability insurance with many more optional benefits
Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)
Company
Staples Canada
STAPLES Canada is a company that sells office supplies, technology and equipments.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian McDougall
Chief Retail Officer
Recent News
Ottawa Business Journal
2025-12-13
Canada NewsWire
2025-12-02
Company data provided by crunchbase