Knowledge Services · 1 hour ago
Employee Relations Coordinator
Indianapolis, IN
Full-time
Onsite
New Grad, Entry LevelKnowledge Services is a leading multidisciplinary organization in the software, professional services, and cybersecurity industry. The Employee Relations Coordinator will be essential to the Workforce Management Team, responsible for client and employee service, issue resolution, compliance, and overall workforce management delivery.
Cloud ManagementConsultingHuman ResourcesInformation ServicesInformation TechnologyService IndustrySoftware
Hiring Manager
Matthew Flynn
Responsibilities
Act as the main point of contact for the Client and our Employees working on-site
Manage and conduct Employee relations, recognition, morale, and retention programs
Ensure all Employees’ weekly time is entered and collected
Perform and deliver Employee performance/quality reviews
Coordinate and deliver Employee new hire packets, onboarding process, orientation, and offboarding processes
Enter candidate information into Knowledge Services software systems
Facilitate, manage, and assist in resolving all Client and Employee-related issues
Recommend solutions to any employment-related issues raised by Clients and Employees, as well as review processes on an ongoing basis to identify proactive ways to improve efficiencies
Communicate proactively and regularly with Client and Employees
Visit Client and Employees at Client locations in Indiana
Develop and deliver monthly program/training updates to Employees
Provide excellent customer service to both clients and Employees
When onsite at a client, perform onsite safety evaluations, if applicable. Always report any unsafe work practices to Human Resources
Maintains knowledge of all applicable leave and accommodation laws, including the FMLA, ADA, and state and local laws
Decision-Making : Limited; escalates complex issues
Qualification
Required
Must be professional and customer service oriented
Ideal candidate will be proactive, organized, accurate, fast, and detail-oriented with strong interpersonal, planning, leadership, and time management skills
Ability to identify and analyze problem situations and develop an effective course of action for resolution
Must be a self-starter and able to perform in a fast-paced, self-managed environment
Excellent verbal and written communication skills required
Ability to interact with co-workers and management in a positive and cooperative manner
Must have reliable transportation and be able to travel (drive) at least one (1) day a week
Ability to maintain a high degree of confidentiality
Willing to assist with various office projects
Bachelor's Degree required
Preferred
Client-facing and strong relationship-building experience preferred
Staffing & Recruiting Industry experience preferred
Experience with Microsoft Office, with emphasis on Word, Excel, and PowerPoint
Benefits
Medical coverage, including employer match program for Health Savings Accounts (HSAs)
Generous 401 (k) retirement plan with employer match
Dependent Care Flexible Spending Account (DCFSA)
Employee Assistance Program (EAP) with unlimited usage and visits, and wellness program
Dental and Vision insurance
Company-sponsored life insurance, with options for additional coverage
Short- and Long-Term Disability (STD and LTD) benefits
Pet insurance
Maternity, Paternity, and Military benefits
Baby on Board program
Paid Time Off package
Company Anniversary Bonus program
Professional Development opportunities, including Young Professional Series, Manager Focus series, Cyber Security panels and briefs, and more
A+ rated HQ office full of amenities including fitness center, rec room, coffee bars, bike room, café, auditorium, private Mother’s room, and more
Company
Knowledge Services
Knowledge Services is a certified woman-owned business enterprise (WBE) that is reshaping how public and private organizations work together to better serve our nation.
Founded in 1994
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Fred Brittain
Vice President of Information Security
Company data provided by crunchbase