NEOGOV · 4 hours ago
Human Resources Customer Service Representative 9
Lansing, MI
Full-time
Onsite
Mid, Senior Level
$51K/yr - $67K/yr
4+ years expNEOGOV is seeking a motivated individual to join the Michigan Civil Service Commission’s MI HR Service Center as a Senior Human Resources Customer Service Representative. The role involves monitoring HRMN system reports, resolving customer inquiries, and processing complex HR transactions.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Monitoring and processing HRMN system reports
Reviewing document compliance termination reports
Utilizing insurance carrier portals and secure sites to research and resolve insurance coverage issues
Initiating and resolving provider update issues reported by customers
Processing complex transactions related to net/gross pay adjustments, divorce, and COBRA service requests
Acting as a lead worker to assist HR CSRs in interpreting and resolving escalated or complex customer inquiries
Processing benefit, payroll, and wage assignment documents in the HRMN, DTS, and Content Manager systems
Qualification
Required
At least four years of customer service experience, preferably in a contact center environment
A background in human resources or benefit transactions, with experience using contact center software to manage customer inquiries and cases
Excellent written and verbal communication skills
Education acquired through completion of high school
Benefits
Health, mental health, dental, vision, and life insurance coverage for the whole family.
No-cost life insurance at double your annual salary, paying up to $200,000.
No-cost vision insurance.
Disability coverage providing extended benefits and partial pay.
Supplemental pay and insurance during some military leaves.
15 to 35 paid personal days per year.
13 paid sick days per year.
12 weeks of paid parental leave after a birth or adoption.
Up to 14 paid holidays per year including New Year’s and Christmas Eve, Memorial and Labor Day, Thanksgiving, Veterans Day, and Juneteenth.
Up to 1 paid day of school and community leave annually.
401(k) and 457 enrollments offered to new hires with multiple investment options.
4% automatic contribution by the state for 401(k) plans.
Up to a 5% match for additional 401(k) account contributions.
State contributions fully vest after 4 years.
Funds may be rolled in from previous retirement accounts.
Alternate/Remote-Work Schedules for some positions.
Bonus and Longevity Pay Programs.
Tax-Advantaged Parking and Health Savings Accounts.
Public Service Loan Forgiveness Program Eligible Employer.
Tuition Reimbursement Program.
Professional Development.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase