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University of Florida Jacksonville Physicians, Inc. · 4 hours ago

MA / Customer Service Rep

Jacksonville, FL

Full-time

Onsite

Entry Level

1+ years exp

University of Florida Jacksonville Physicians, Inc. is dedicated to providing comprehensive medical services, and they are seeking a Medical Assistant / Customer Service Representative. The role involves assisting with patient care, documenting medical records, administering medications, and participating in patient care coordination while ensuring high standards of customer service.

Hospital & Health Care

Responsibilities

Take patient's vital signs

Prepare patients for the provider's care

Assist with patient examinations or treatments

Correctly document all entries in the medical record, either electronic or hard copy, to include signature, date and time

Administer medication as directed by and under the direct supervision of licensed physician

Observe and report patients' signs or symptoms

Collect routine laboratory specimens as directed by the provider

Administer basic first aid

Participates in performance improvement projects

Participates as an active care team member in the coordination of patient care

Provides a standard of excellence as it relates to customer service for patients, staff members, and other customers

Qualification

Certified Medical Assistant (CMA)Basic Life Support (BLS)Medical Terminology CertificateClerical/customer service experienceThird party payors

Required

Certified Medical Assistant (CMA) - or within 6 months

Basic Life Support (BLS) - at time of hire

High School Diploma / GED - Required at time of hire

A requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board