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Heartland Dental · 1 week ago

HRIS Coordinator

Effingham, IL

Full-time

Onsite

Entry Level

2+ years exp

Heartland Dental is a fast-growing company supporting over 1,800 dental offices across the United States. They are seeking an HRIS Coordinator to provide in-depth support related to human capital policy and procedure, handle employee life cycle data management transactions, and collaborate with various departments to resolve issues.

ConsultingDentalHealth CareHealth Diagnostics

Hiring Manager

Heather Mette

Responsibilities

Utilize internal case management tracking systems to track and resolve Tier I team member inquiries, ensuring resolution within established Service Level Agreements (SLA). Analyze and escalate more complex payroll issues to Tier 2

Provide solutions to process issues that occur (cancelling, rescinding, walking users through any UltiPro® transaction issues that occur)

Resolve unusual requests that require a customized response; communicate solution or requested information to the customer

Reference department policies and procedures to ensure accuracy of response and to provide all available information to customers

Provide data entry support when employees are unable to complete activities through the self-service portal (i.e. deposit enrollment, life events, general deductions, new hire benefits enrollment and personal data changes)

Partner with Payroll, Employee Relations, Total Rewards and other departments to resolve issues

Process transactions by collecting required information or back-up documentation from the customer

Review onboarding data and resolve identified discrepancies

This position will support the HRIS and users of the system in other processes such as license management, personal employee information, Perform Review, and distribution of department surveys

Other projects as assigned

Qualification

HRIS systemsPayroll experienceUltiPro experienceMS Office proficiencyData managementCommunication skillsTeamworkProblem-solving skillsAttention to detailConfidentiality

Required

Associate's or equivalent experience required

At least 2 years of Payroll or Human Resources experience primarily in a non-exempt environment

Strong communication skills with an emphasis on tact and diplomacy; this includes the ability to speak and write clearly to deliver customer service excellence over the phone and through e-mail

Ability to prioritize, multi-task and remain flexible and change pace with workflow demands

Exhibits teamwork and a collaborative work ethic with colleagues

Demonstrates a willingness to learn, implement new processes and work independently

Empathetic and confident phone presence

Attention to detail. Working knowledge of HR process and procedures

Effective research and problem-solving skills

Proficient in MS Office and utilizing HRIS systems

Ability to maintain strict confidentiality and employee privacy

Preferred

Bachelor's Degree in Human Resources or related field strongly preferred

Call center environment strongly preferred

A minimum of two years experience in a human resource information system (HRIS) is preferred

Experience processing employment transactions in UltiPro is a plus

Experience working with complex processes and systems in a human resources environment is preferred

Working knowledge of database structure and data warehousing is highly beneficial

Benefits

Generous benefits package

Company

Heartland Dental

Glassdoor3.5

As a leading DSO, Heartland Dental provides supported dentists, hygienists, and non-clinical team members with world-class non-clinical administrative support to help them achieve sustainable professional and personal growth.

Founded in 1997

Effingham, Illinois, USA

10001+ employees