Apply on Employer Site

General Dynamics Information Technology · 6 hours ago

Computer Operator IV

Spanish Fort, AL

Full-time

Onsite

Senior Level

$27.80/hr - $28.74/hr

5+ years exp

General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology and mission services to the U.S. government, defense, and intelligence community. As a Computer Operator IV, you will provide Tier 2 IT support, manage incidents and service requests, and assist users with technical issues across various end-user devices.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Lead/Manage/Support the customer mission under general direction by providing Tier 2 IT support, to both classified and unclassified networks, harmoniously integrating with the current approved Army ITSM system, ensuring all end‐user requests and incidents, that are not resolved by the Army Enterprise Service Desk, are efficiently addressed

Managing and resolving more complex incidents and service requests, which are escalated from (Tier 1), employing advanced troubleshooting and technical expertise

Executing technical troubleshooting across various end‐user devices, such as desktops, laptops, tablets, printers, and multi‐function devices

Installing, troubleshooting, and repairing computer systems, hardware, and computer peripherals

Resolving internal user problems and ensures correct operation of personal computers

Collaborate with end-users of software and systems to provide technical support and assistance for their software, hardware, or technical problems including connection, slow performance, inability to access data, or inefficient programs

Guide customers through the recommended problem-solving steps

Set up or repair computer equipment and related devices

Install and train users on new hardware or software

Inform team members and managers of major problems or of customers’ recurring concerns

Elevate difficult cases that they cannot resolve to support technicians or a senior analyst and sometimes remotely take over the control of a user's computer

Prioritize a workload to ensure the most critical issues are resolved first and document standard support procedures that co-workers may follow

Drive service request resolution and customer satisfaction

Utilize your knowledge of IT systems to solve customer problems and track work through the approved Army ITSM system

Qualification

Computer SystemsNetworkingFiber Optic CablingVoice over IP (VoIP)Microsoft Office SuiteTechnical SupportProblem SolvingAttention to DetailLeadership SkillsCommunication Skills

Required

High school diploma

5+ years of related experience

Computer literacy and attention to detail

Ability to work under pressure and manage time efficiently

Analyze customers' computer problem to diagnose it and determine the cause

Document customers' descriptions of their computer problems

Excellent communications skills

Comfortable gathering and disseminating information

Ability to interface with a variety of personalities and rank and file employees

Dedicated to problem solving and process analysis

Demonstrated leadership skills and able to work in a group or alone

Knowledge of Microsoft Office Suite

Secret security clearance level

Current IAT Level II certification required

CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND

Microsoft 365 Certified: Endpoint Administrator Associate training required to be obtained within 60 days of starting

ITIL v4 Foundations or higher training required within 30 days of start

Benefits

Comprehensive benefits and wellness packages

401K with company match

Variety of medical plan options, some with Health Savings Accounts

Dental plan options

A vision plan

Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees