U.S. Eagle Federal Credit Union ยท 6 hours ago
Member Service Representative (Teller)
Albuquerque, NM
Full-time
Onsite
New Grad, Entry Level
$19.36/hr - $19.36/hr
0+ years expU.S. Eagle Federal Credit Union is a local not-for-profit organization focused on putting people first. As a Member Service Representative, you will assist members with their financial needs while providing exceptional customer service and promoting self-service banking options.
BankingFinancial Services
Responsibilities
Personally greet each member as they enter the branch with an appropriate "Good Morning or Afternoon" and thanking them for coming in as they exit the branch, referring to them by name as often as possible. Must ask members to remove hats and sunglasses as they enter the building
Post and process member financial transactions; including but limited to, deposits, withdrawals, and loan payments. Sell cashier checks to members and perform transfers from member accounts as directed
Assist with member service requests which include but limited to address changes, debit card issuance and opening deposit accounts. Answer and resolve member inquiries. Conduct research on member accounts as required or requested
Perform a variety of miscellaneous tasks including typing, filing, completing title requests, computer input, answering phone calls and directing callers to the appropriate people
Encourage and educate members to use self-service conveniences including, but not limited to, Mobile Banking, Mobile Remote Capture, ATMs, and online banking to enhance their service experience
Identify and refer products and services that are appropriate in assisting the members financial success. Achieve all team and individual sale and service goals
Maintain in-depth knowledge of and comply with all department and security policies, procedures, and federal regulations, including BSA requirements
Other duties as assigned
Qualification
Required
Six months to one year of similar or related experience
Customer service and/or considerable experience handling large amounts of cash required
High School diploma or GED
Excellent written, verbal, analytical, and problem-solving skills
Proficient in Windows environment and Microsoft productivity software
Benefits
Medical, dental and vision insurance is available the first of the month following date of hire.
Company paid basic life, short-term disability and long-term disability insurance.
401(k) retirement benefit that includes a company contribution and match.
Pet Insurance, HUB TeleHealth and Legal/ID Shield.
PTO Accrual (15 days off in the first year of employment).
Paid federal holidays and paid birthday day off.
Company
U.S. Eagle Federal Credit Union
US Eagle Federal Credit Union serves our members by providing financial products and services to help them attain personal financial success.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Moore
Executive Vice-President/CFO
Anneliese Elrod
Chief Operating Officer
Company data provided by crunchbase