ADTRAV Travel Management · 4 hours ago
Account Manager
United States
Full-time
Remote
Mid Level
$80K/yr - $90K/yr
3+ years expADTRAV Travel Management is a leading business travel management company with over four decades of experience. The Account Manager will be responsible for strategic management of assigned accounts, focusing on relationship building and data analytics to enhance client satisfaction and drive business growth.
Business TravelTravel
No H1B
Security Clearance Required
Responsibilities
Serve as the main point of contact for clients and develop strong relationships to build trust and confidence that ADTRAV will meet their business needs
Monitor and analyze client data to identify cost-saving opportunities and present and implement strategic recommendations
Conduct regular meetings and business reviews with clients
Address clients’ needs and concerns promptly and efficiently
Develop and implement strategies for maintaining and growing client relationships
Propose improvements based on client feedback and data analysis
Propose suitable travel products and services based on client needs
Stay current with industry trends to provide informed advice
Educate clients on new solutions and services
Coordinate with internal teams to ensure timely and successful delivery of solutions
Identify and mitigate potential risks in client accounts
Manage and monitor contractual goals with clients
Implement new accounts as they come onboard, ensuring smooth transitions and integrations
Produce and provide reports to internal and external stakeholders
Update CRM with client information and other pertinent data
Assist with client technical and service issues; create Jira tickets and follow up with internal teams to ensure there is a resolution and client is satisfied
Attend client meetings, company meetings, and/or event/training seminars as needed
Understand ADTRAV products, systems, and processes to assist clients and be able to demonstrate ADTRAV’s value
Become an expert in ADTRAV's industry and customer base
Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients
Adhere to company policies and procedures
Other duties as assigned
Qualification
Required
Bachelor's degree in related field, or equivalent experience preferred
Minimum 3 years' experience in B2B account management with procurement stakeholders and contract negotiation
Proven data analysis skills with ability to leverage data to identify cost-saving opportunities and recommend travel program strategies
Able to manage assigned tasks and projects and meet key deadlines and deliverables
Strong analytical, critical thinking, problem solving, and negotiation skills
Excellent English written and verbal communication skills
Demonstrated presentation and people skills; able to engage with all levels of associates and clients
Strong attention to detail with excellent time management and organizational skills
Experience in the travel industry with an understanding of related technologies a plus
Experience with Microsoft Office suite and CRM applications
Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively
Ability to work remotely and meet the company home-office requirements
Able to travel up to 20% as needed for client and company meetings
Able to maintain confidentiality of company and client information
Able to successfully pass a credit, criminal, and/or employment reference background check
Able to obtain security clearance as required to work on high level security/government accounts
Benefits
Medical
Dental
Vision
Life
Disability
Flexible Spending Accounts
401(k)
PTO
Company
ADTRAV Travel Management
ADTRAV combines cutting-edge technology with high-touch services to help companies travel more easily and efficiently than ever before.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Reynolds
Chief Technology Officer
Maylena Burchfield, GTP, GLP
Chief Commercial Officer
Recent News
Business Journals
2022-06-08
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