Think Bank · 1 hour ago
Customer Service Representative
Rochester, MN
Full-time
Onsite
Entry Level
$26.93/hr - $26.93/hr
1+ years expThink Bank is committed to helping customers build a better financial life, and they are seeking a Customer Service Representative (CSR) to join their team. In this role, you will handle incoming customer calls, understand their banking needs, and recommend appropriate products and services while ensuring a positive customer experience.
BankingFinancial Services
Responsibilities
Efficiently utilize multiple Think systems to assist customers and resolve issues
Follow up with customers to ensure their needs have been met and they have a positive experience
Ensure the safety and soundness of the customer and Think Bank by following procedures and policies such as customer verification and other security measures
Maintain a working knowledge of all Think consumer banking deposit, electronic banking, and debit/credit card products and services, and provide guidance to customers as needed
Qualification
Required
High School Diploma, GED, or equivalent required
One year experience in customer service or retail
Six months experience in banking or financial services
Preferred
Bachelor's degree preferred
Benefits
Health insurance with HSA contribution
Dental insurance
Vision insurance
Up to 23 days of PTO annually
Seven paid holidays
Four weeks of paid family leave
Up to 7.5% 401(k) employer match
Tuition reimbursement
Clothing allowance
Company
Think Bank
People and money. For most of us, it’s a complicated relationship.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
J
Jenny Hosfeld
President & CEO
Recent News
EIN Presswire
2025-12-02
Company data provided by crunchbase