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CACI International Inc · 1 hour ago

Help Desk Specialist Tier I

Washington, DC

Full-time

Hybrid

Entry Level

$60K/yr - $122K/yr

3+ years exp

CACI International Inc is seeking a Tier I Help Desk Specialist to join the Office of Information Services at the United States Capitol Police. In this role, you will be the first point of contact for customers, providing essential IT support and ensuring smooth operations in a dynamic environment.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Serve as the primary contact for OIS service requests via email, phone, and in-person interactions

Efficiently manage and document all service requests using the Symantec Service Desk ticketing system

Provide clear, effective communication to resolve customer issues successfully

Deliver regular updates to OIS Operations management on common problems and suggest potential long-term solutions

Triage and escalate complex IT issues to appropriate Tier II, Tier III, and OIS management levels

Qualification

Customer service skillsMicrosoft Windows 11Microsoft Office 365Troubleshooting computer issuesHelp desk ticketing systemsIT service managementTraining capabilityVerbal communication skillsWritten communication skills

Required

US Citizenship is required and pass OBIC Criminal Check

Strong customer service skills and experience in IT support

Proficiency with Microsoft Windows 11, Microsoft Office 365, and Exchange/Outlook

Experience in troubleshooting basic computer issues (desktop, laptop, tablet)

Ability to work in a fast-paced environment, providing continuous support and critical operations monitoring

Excellent verbal and written communication skills

Capability to provide both formal and informal training to customers

Preferred

3+ years of experience in a similar IT support role

Experience with help desk ticketing systems, preferably Symantec Service Desk

Knowledge of IT service management best practices

Ability to identify and propose process improvements

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

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At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees