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Alliance Laundry Systems LLC · 2 hours ago

Administrative Assistant

Kirkland, WA

Full-time

Onsite

Entry Level

2+ years exp

Alliance Laundry Systems LLC is seeking an Administrative Assistant to provide clerical support for efficient office operations. The role involves answering customer inquiries, managing front-desk duties, and assisting with administrative tasks to ensure smooth departmental operations.

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Responsibilities

Provides clerical support to ensure efficient operation of the office by working collaboratively with management and peers on various tasks and projects while following the Alliance Laundry Systems quality standards, policies, and procedures

Answering phone calls and email inquiries from our customers in a timely manner, with a high sense of urgency, while delivering excellent customer service

Connect with team leaders to plan and accomplish office deadlines and operational goals

Provides front-desk coverage by managing a busy, multiline phone system, greeting guests as they enter the office, managing incoming/outgoing mail and office shipments, and maintaining an organized, clean office environment

Customer support expert, responsible for answering phone calls and email correspondence, and communicating with clients to answer inquiries

Expected to connect with internal teams to confirm and communicate status updates to customers

Partners with team leaders in preparing and following up with customer orders, quotes, invoices, and requests

Provide administrative and operational assistance by entering customer information into logging systems such as SAP, setting up vendors profiles, and filing customer/vendor records

May assist with bookkeeping tasks such as processing customer payments and may communicate with corporate regarding local A/R and A/P inquiries

Forwards any potential leads and information to sales representatives according to the territory map

Will assist with general projects and ensure optimal use of office equipment, supplies, and inventories through preventive maintenance

Participates in process improvement initiatives as a cross-functional team member to maintain efficient department operations, and effectively communicates top-level escalations to team leaders

Qualification

Customer supportSAPMicrosoft Office SuiteOffice management systemsSelf-managementProactive approachOrganizational skillsCommunication skills

Required

High School diploma or equivalent required

2+ years of related work experience in a Customer Service /Administrative / Office Management background preferred. An equivalent combination of education, training, and experience will be considered

Experience in telephone and email/ticketing system-based customer support preferred

Proficient computer skills including Microsoft Office Suite (i.e. Outlook, Word, Excel, Teams)

Knowledge of office management systems, and office procedures with the capacity to make independent decisions daily, addressing and assessing the best way to handle specific tasks

Solid organizational skills and detail-oriented; Ability to self-manage workload and multiple projects simultaneously while managing and meeting deadlines

Excellent written, verbal, and interpersonal communication skills; Communicate effectively and professionally across all levels of the organization while maintaining a positive and enthusiastic demeanor

Strong work ethic; Self-starter, demonstrating a proactive approach, self-initiative, and tenacity. Resilient; Able to confidently navigate ambiguity and change

Position involves sitting for long periods, standing, manual dexterity, stooping, and bending

Position requires the ability to lift, carry, push, and pull up to 25 lbs. frequently. For greater weight items assistive devices will be provided

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and the ability to adjust focus

Preferred

2+ years of related work experience in a Customer Service /Administrative / Office Management background preferred

Experience in telephone and email/ticketing system-based customer support preferred

Company

Alliance Laundry Systems LLC

At Alliance Laundry Systems, our family of brands offers solutions to a worldwide customer base through the delivery of premium quality laundry products and services.

Founded in 1908

Ripon, Wisconsin, USA

1001-5000 employees