Symphony Corporation ยท 1 hour ago
Desktop Support Engineer
Madison, WI
Contract
Onsite
Entry, Mid Level
2+ years expSymphony Corporation is seeking a Desktop Support Engineer to assist customers in resolving technical support issues related to computer hardware and software. The role includes providing phone support, performing installations, maintenance, and problem resolution of desktop platforms and software, while also contributing to the development of the support knowledgebase.
Health CareSoftware
Hiring Manager
Krishna Aradhyula
Responsibilities
This position assists customers to resolve technical support issues of various levels of complexity, related to computer hardware, software, associated peripheral equipment, and user password related items
In addition to providing phone support to customers, this position will also perform installation, maintenance and problem resolution of desktop platforms, software, and operating systems
This position will assist in the development and maintenance of the support knowledgebase, training and documentation
This position maintains a strong customer focus, attention to detail, prioritization, and effective communication
Qualification
Required
Service Desk & IT/Desktop Support (2-5+ years of relevant experience)
Troubleshoot hardware issues, OS and software issues (2-5+ years of relevant experience)
Strong communication and customer service skills
Flexibility to help service desk during peak hours
Image and deploy PCs (2-5 years' experience)
Company
Symphony Corporation
Symphony Corporation technology solutions provider that helps organizations develop and implement a range of technology solutions.
201-500 employees
H1B Sponsorship
Symphony Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (26)
2023 (28)
2022 (29)
2021 (29)
2020 (28)
Funding
Current Stage
Growth StageCompany data provided by crunchbase