Murrelektronik North America · 2 hours ago
Desk Side Support Specialist
Suwanee, GA
Full-time
Onsite
Entry Level
2+ years expMurrelektronik North America is a global leader in the development of automation solutions, and they are seeking a Desk Side Support Specialist to provide onsite technical assistance for computer hardware, software, and peripherals to their USA employees. This role involves troubleshooting technical issues, maintaining user workstations, and ensuring efficient IT operations in collaboration with external and corporate IT teams.
Industrial Automation
Responsibilities
Supporting local IT Consultant as required
Configuring, installing, and supporting computers, software applications, and peripherals, including printers, scanner, TVs, ClickShare devices, video conferencing tools, etc
Troubleshooting and resolving technical issues with hardware, software, and network connectivity
Ensuring the smooth operation of user workstations to minimize downtime
Performing upgrades and routine maintenance to ensure systems are up-to-date and secure
Providing hands-on and remote assistance to users
Answering help requests via various channels such as in-person, over the phone, via chat, and through the IT ticket system
Providing support for label printers, scanners, and terminals in the areas of logistics and manufacturing
Maintaining confidentiality regarding data, information, documentation, processes, and functions of the company
Handling a variety of customer service issues with courtesy and professionalism
Listening to fully understand what an end user’s needs and/or requests are
Managing escalations to proper IT support level timely
Effectively managing multiple tasks simultaneously
Maintaining documentation effectively, especially for recurring problems
Administering the local telephone system (Aircall)
Administering the local badge entry and visitor tracking system
Administering the Verizon company cell phone and tablet program
Attending regular virtual meetings with German counterparts
Assisting with planning and implementation of Global IT projects
Qualification
Required
Minimum of 2 years of related professional experience is required
Strong working knowledge of all aspects of PC systems, Windows operating systems, and MS Office (365)
Keen attention to detail, the memory of patterns, and interest in problem-solving
Excellent oral and written communication skills
Effectively communicate complex technical processes to non-technical users
Ability to work collaboratively with cross-functional teams and stakeholders
Ability to undertake self-directed tasks when necessary
Be adaptive towards new systems and technology
Understand the complex relationships between different components in a networked environment
Adjust to frequently changing workloads and priorities
Effectively manage time and prioritize work
Preferred
Bachelor's degree from an accredited college or university with major course work in information systems or a related field is preferred
Company
Murrelektronik North America
Murrelektronik is a global leader in the development, manufacture and distribution of automation solutions.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase