Ozinga · 6 hours ago
Dispatch & Customer Service Representative
Doral, FL
Full-time
Onsite
Mid Level
$51K/yr - $64K/yr
3+ years expOzinga is a company focused on delivering concrete efficiently to job sites. The Dispatch & Customer Service Representative is responsible for coordinating deliveries, managing customer orders, and ensuring effective communication between customers and the dispatch team.
LogisticsReal Estate
Responsibilities
Receives customer order from order taker or telephone call
Effectively communicates with customer for information to determine proper quantity, mix, delivery time and job site location for each order
Also makes note of any special or unusual customer requests
Suggests value-added products to customers to enhance product performance based on the nature of the customer’s job
Enters the customer order timely, accurately, and completely into the dispatch system
Advises customer of any potential issues/concerns regarding product order such as load limits, scheduling conflicts, vehicle weight limitations, etc
Schedules mixer trucks to ensure maximum utilization and efficiency while meeting the needs and expectations of customers
Generates accurate and complete delivery tickets to the plant manager in a timely manner
Communicates with mixer drivers, plant managers, production managers and operations manager on a frequent and regular basis to avoid or address issues, concerns, or problems
Monitors mixer truck status on a constant basis to ensure customer satisfaction and maximum equipment and labor utilization
Works closely with operations to ensure drivers are in compliance with local, state and federal DOT guidelines and regulations
Works closely with remote dispatch offices to move equipment and people to meet customer demands
Attends sales meetings to get/give information regarding scheduling of plants and equipment to meet customer needs
Adjusts dispatch schedule as needed to reflect current and accurate information
Communicates with plant manager daily to advise of mixer driver start and finish times
Regular attendance and physical presence at the office or jobsite is an essential function of this position, this would not apply if specifically hired to work remotely
This job may require additional duties not listed above and the employee may be asked to perform those duties to meet business needs
Qualification
Required
High School Diploma or equivalent required
Minimum three years of work experience required with construction or concrete industry experience preferred
Experience working with personal computer
Demonstrated ability to work with basic mathematics to include addition, subtraction, multiplication, and division (including fractions)
Must be able to read, write, speak, and understand English
Ability to read and interpret maps and directions
Effective oral and written communication skills
Ability to handle multiple competing tasks
Ability to work independently and with minimal supervision
Preferred
Knowledge of geographic area where dispatching is strongly preferred
Minimum three years of work experience required with construction or concrete industry experience preferred
Benefits
Medical, Dental, and Vision Insurance - Protecting your health and providing peace of mind.
Retirement Plan Options - Helping you build a secure future.
Voluntary Benefits - Helping you to cover unexpected expenses.
Work-Life Balance - Supporting flexibility so you can thrive in every area of your life.
Employee Assistance Program - Offering confidential support for personal and professional challenges.
Wellness Program - Promoting a healthy lifestyle through resources and incentives.
Company
Ozinga
Ozinga provides an assortment of ready mix, sustainable and specialty concrete products, as well as various concrete add-ons and supplies.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Marty Ozinga
CEO
Recent News
2025-10-02
Inside INdiana Business
2025-06-12
2025-06-11
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