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Adtalem Global Education · 5 hours ago

Student Engagement Specialist

Houston, TX

Full-time

Onsite

Mid Level

$65K/yr - $90K/yr

3+ years exp

Adtalem Global Education is a national leader in post-secondary education and a provider of professional talent to the healthcare industry. The Student Engagement Specialist is responsible for engaging healthcare employees to promote enrollment in Adtalem programs and ensuring high-quality service and support for these employees.

EdTechEducationHigher Education

Responsibilities

Engages directly with employees of healthcare and healthcare adjacent partners to ensure those employees have the information, context and motivation to seek enrollment at Adtalem institutions; works to identify alumni at our partner institutions that can serve as reference and connects them to prospective students

Works with Account Management team to strategically select, source and schedule onsite events at partner institutions; expected to be "in the field" 3-4 days per week

Ensures that relevant information is captured for each student lead, works closely with enrollment teams to ensure we are asking and collecting the correct information

Targets a minimum of 50 quality conversations per month, defined as conversations that lead to a highly qualified lead with a +10% chance of enrollment

Sources additional leads to be passed to marketing for nurturing (less-qualified leads) and may be asked to qualify existing or new lead sources (via calls, email or other communication modes)

Attends tradeshows and industry events where employee enrollment is a core focus

Performs other duties as assigned

Complies with all policies and standards

Qualification

Customer ServiceSalesforcePowerBIHealthcare knowledgeCommunication skills

Required

Bachelor's Degree required

3+ years Customer Service. Student enrollment, or prior experience serving healthcare institutions required

Knowledge working in and using Salesforce or similar CRM, PowerBI and/or other reporting tools

Knowledge of the nursing profession, healthcare career paths, and strong understanding of the degrees and credentials used in nursing (may be learned on the job)

Understanding of academic cycles and B2BC nature of enrollment revenue

Ability to discern interest level, engage in direct and indirect communication, and connect to prospective students